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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle
Reload this Page Box/Dongle misconfiguration
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Old 01-14-2020, 15:36   #1 (permalink)
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Box/Dongle misconfiguration

=== DongleManager [Infinity] v1.72 [14/01/2020 01:47:07] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Serial No (S/N): 03EE4A76
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 21
"UK Edition" status: On
Last launched Application: 0031 v.0118
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F291434EFE9D95C
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Old 01-14-2020, 15:37   #2 (permalink)
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=== DongleManager [Infinity] v1.72 [14/01/2020 02:06:17] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 03EE4A76
Firmware version: 0118.04
=== Process started: 14/01/2020 02:06:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Socket Error # 10054
Connection reset by peer.
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Old 01-14-2020, 15:37   #3 (permalink)
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best team please help me
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Old 01-14-2020, 16:41   #4 (permalink)
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send fault.bin file from BEST folder via e-mail to:
help [at] infinity-box.com
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Old 01-14-2020, 17:21   #5 (permalink)
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sir i have not fault.bin file in best folder
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Old 01-14-2020, 18:28   #6 (permalink)
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Quote:
Originally Posted by ando_3000 View Post
sir i have not fault.bin file in best folder
disable your PC firewall and antivirus and update dongle firmware now.
result ?
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Old 01-14-2020, 18:43   #7 (permalink)
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Version check error:
Socket Error # 10054
Connection reset by peer.

disable win firewall & security essential
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Old 01-14-2020, 19:08   #8 (permalink)
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Quote:
Originally Posted by ando_3000 View Post
Version check error:
Socket Error # 10054
Connection reset by peer.

disable win firewall & security essential
It may be your ISP issue.
Try with VPN.
result ?
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Old 01-14-2020, 19:15   #9 (permalink)
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=== DongleManager [Infinity] v1.72 [1/14/2020 21:44:35] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 03EE4A76
Firmware version: 0118.04
=== Process started: 1/14/2020 21:44:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-14-2020, 20:39   #10 (permalink)
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Quote:
Originally Posted by ando_3000 View Post
=== DongleManager [Infinity] v1.72 [1/14/2020 21:44:35] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 03EE4A76
Firmware version: 0118.04
=== Process started: 1/14/2020 21:44:37 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Try once again now. Only ONECE !
result ?
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Old 01-14-2020, 20:45   #11 (permalink)
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=== DongleManager [Infinity] v1.72 [1/14/2020 23:14:39] ===
Searching...
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 03EE4A76
Firmware version: 0118.04
=== Process started: 1/14/2020 23:14:40 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 1/14/2020 23:14:56 ===
=== DongleManager [Infinity] v1.72 [1/14/2020 23:14:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB CCID Smart Card Reader 0
HWID: 00054A7601171292
Box/Dongle found: [BEST]
Serial No (S/N): 03EE4A76
Firmware version: 0122.02
=> Activations:
- 03: [BEST] v.0122
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Old 01-14-2020, 20:45   #12 (permalink)
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thanks so muchhhhhhh sir
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Old 01-15-2020, 06:30   #13 (permalink)
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Have an anybody can help me?

My dongle is misconfigure?
Digonostice code 30
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Old 01-16-2020, 20:12   #14 (permalink)
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Quote:
Originally Posted by Rasedul111 View Post
Have an anybody can help me?

My dongle is misconfigure?
Digonostice code 30
What is the dongle S/N ?
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