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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 07-10-2019, 12:45   #1 (permalink)
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Cannot get Read Infos from by Infinity Dongle


Hello

I can't get Read Info from by Infinity Dongle
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Old 07-12-2019, 10:52   #2 (permalink)
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Quote:
Originally Posted by zakariyaengote View Post
Hello

I can't get Read Info from by Infinity Dongle
Hi,
What is the problem exactly ?

Do you see any kind of error message or anything like that ?
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Old 07-14-2019, 16:25   #3 (permalink)
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I used to connect any Nokia with my computer I run Infinity Best I click Read Info It shows me all information about phone (phone lock carrier)
But I know I Cant get read infos although the phone is connected correctly
I tried with many phones but no resulats
I change the computer but the same problem
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Old 07-15-2019, 07:16   #4 (permalink)
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Hi,
Have you installed drivers well ?
What information you can read exactly and what you can not read ?
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Old 07-15-2019, 10:49   #5 (permalink)
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What I need It’s wich carrier the phone is locked on
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Old 07-15-2019, 10:49   #6 (permalink)
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Alla the drivers are instaled
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Old 07-17-2019, 08:46   #7 (permalink)
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Dear Sir,
Could you please post here software operation log text.
Thank you !
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