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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 03-21-2014, 16:15   #1 (permalink)
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Join Date: Oct 2005
Location: Netherlands
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Check user info problem


Dear supporter,

I want to check user info but no success for infinity best

card found: S/N 15D3:0122
registered to: nadeem75
Connect phone on selected interface...

Card serial: 15D37288
Card type: BEST Dongle
Card password: BVQM****
Link to my account: http://user.infinity-best.com:82/
Login: 0315D37288
Password: BVQM****
Connecting to server...
Error with message : HTTP/1.1 500 Access denied: 0315D37288

What is problem? please help me . I bought credits but unable to use them

Best regards
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Old 03-22-2014, 12:45   #2 (permalink)
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can anybody give me a hint please.

Best regards
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Old 03-22-2014, 12:55   #3 (permalink)
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Hello. We will check that. Got same problem , when check it.
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Old 03-22-2014, 13:22   #4 (permalink)
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Quote:
Originally Posted by nadeem_75 View Post
Dear supporter,

I want to check user info but no success for infinity best

card found: S/N 15D3:0122
registered to: nadeem75
Connect phone on selected interface...

Card serial: 15D37288
Card type: BEST Dongle
Card password: BVQM****
Link to my account: http://user.infinity-best.com:82/
Login: 0315D37288
Password: BVQM****
Connecting to server...
Error with message : HTTP/1.1 500 Access denied: 0315D37288

What is problem? please help me . I bought credits but unable to use them

Best regards
Please, update [BEST] configuration file with your new password.

Here is an instruction:
Infinity-Box Technical Support ? View topic - "Authentication failed" probelm & solution

Also you can check Online Service manual page 7:
http://server1.infinity-box.biz/down...ineService.pdf

Waiting for your results.
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 03-22-2014, 18:34   #5 (permalink)
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Join Date: Oct 2005
Location: Netherlands
Posts: 650
Member: 193781
Status: Offline
Thanks Meter: 18
problem solved by resetting password.

Best regards
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