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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 11-18-2017, 14:47   #1 (permalink)
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Dongel is not found infinity best Nokia


Sudenly my infinity dongel is not opening and giving error dongel is not found conect dongel and restart software i also check my card to cm2 reader but same problem.



http://imageshack.com/a/img922/7574/WJXOXE.jpg
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Old 11-18-2017, 18:31   #2 (permalink)
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check driver if ok
cplug sim out and clean sim and reader
then plug in
and connect dongle
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Old 11-19-2017, 06:34   #3 (permalink)
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I already check to put in another reader but same problem
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Old 11-19-2017, 06:42   #4 (permalink)
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i think its sim card damaged
but try another pc
and see this
http://forum.gsmhosting.com/vbb/12160332-post2.html


1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files here - Index of pub/drivers/

update with DongleManager only one time
and ur problem solved now
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Old 11-19-2017, 07:44   #5 (permalink)
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Card id report

Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
Send + Receive error. ISO7816 error 0x6D00 (Instruction code not supported or invalid)
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Old 11-19-2017, 08:11   #6 (permalink)
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now send these details to

[email protected]
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Old 11-19-2017, 13:07   #7 (permalink)
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Quote:
Originally Posted by gsmcrazy1 View Post
Sudenly my infinity dongel is not opening and giving error dongel is not found conect dongel and restart software i also check my card to cm2 reader but same problem.



http://imageshack.com/a/img922/7574/WJXOXE.jpg
Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager - http://www.infinity-box.com/support/?r=5

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-19-2017, 13:52   #8 (permalink)
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=== DongleManager [Infinity] v1.70 [11/19/2017 17:52:30] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
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Old 11-19-2017, 14:41   #9 (permalink)
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- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-19-2017, 15:38   #10 (permalink)
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Card-Reader: Generic EMV Smartcard Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
Send + Receive error. ISO7816 error 0x6D00 (Instruction code not supported or invalid)
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Old 11-20-2017, 08:17   #11 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​
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Old 11-22-2017, 16:11   #12 (permalink)
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i did all this but same problem
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Old 11-23-2017, 09:45   #13 (permalink)
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Quote:
Originally Posted by gsmcrazy1 View Post
i did all this but same problem
Hello,

if card can not be read with CardID software this means it's hardware fault and you should get new card.
If you have additional activations at your damaged card it's possible to move it to new card (the same type), please see instruction - http://www.infinity-box.com/doc/?r=20
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Old 06-26-2019, 14:06   #14 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

if card can not be read with CardID software this means it's hardware fault and you should get new card.
If you have additional activations at your damaged card it's possible to move it to new card (the same type), please see instruction - http://www.infinity-box.com/doc/?r=20

Dear sir

can you do me a favor.I have Cm2 dongel if their any posibility to move my infinity best activation to cm2 dongel.I shall be thankful to you.

Regards
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Old 06-29-2019, 06:51   #15 (permalink)
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Quote:
Originally Posted by gsmcrazy1 View Post
Dear sir

can you do me a favor.I have Cm2 dongel if their any posibility to move my infinity best activation to cm2 dongel.I shall be thankful to you.

Regards
Hi,
I am afraid it's impossible to move dongle to another dongle as activation.

Here is an information about activation transfer - https://www.infinity-box.com/doc/?r=20
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