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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 03-31-2016, 17:27   #1 (permalink)
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dongle blocked


here is details plz help to unblock my dongle
my registered e-mail is
[email protected]

DongleManager [Infinity-Box] v1.61 [31/03/2016 17:21:20]
PC HWID: B4F6409E6013CBCECF5F722FCD6D4CF6
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103938220281292
Box/Dongle Serial No (S/N): D07B9382
Firmware version: 0122.02
Box/Dongle Status: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username:
- Password:
Box/Dongle key: 7F2BD3DA86B1D738
Box/Dongle Identification data is damaged, ErrorCode #30
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Old 03-31-2016, 22:51   #2 (permalink)
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Quote:
Originally Posted by klmamn View Post
here is details plz help to unblock my dongle
my registered e-mail is
[email protected]

DongleManager [Infinity-Box] v1.61 [31/03/2016 17:21:20]
PC HWID: B4F6409E6013CBCECF5F722FCD6D4CF6
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103938220281292
Box/Dongle Serial No (S/N): D07B9382
Firmware version: 0122.02
Box/Dongle Status: 30
"UK edition" status: Off
Last launched Application: 0000 v.0000
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username:
- Password:
Box/Dongle key: 7F2BD3DA86B1D738
Box/Dongle Identification data is damaged, ErrorCode #30
Could you please read this - http://forum.gsmhosting.com/vbb/f641...ocked-1997887/
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Old 04-01-2016, 07:04   #3 (permalink)
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yes sure!
i already read that but there is no fault.bin file in that folder
anyway im sending other details from my e-mail
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Old 04-01-2016, 07:14   #4 (permalink)
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e-mail sent successfully
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Old 04-01-2016, 12:05   #5 (permalink)
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e-mail sent successfully
If you have sent e-mail you should wait some time and you will get a reply soon.
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Old 04-04-2016, 09:38   #6 (permalink)
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no e-mail received yet from support
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Old 04-04-2016, 09:55   #7 (permalink)
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no e-mail received yet from support
you must check your mailbox before say "no e-mail received" !
you have used other e-mail but not e-mail that you write in forum !
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Old 04-04-2016, 10:08   #8 (permalink)
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Originally Posted by YellowBoss View Post
you must check your mailbox before say "no e-mail received" !
you have used other e-mail but not e-mail that you write in forum !
to be honest, for that i love infinity team, they not ignore their customers.
thank you infinity box team, good luck.
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Old 04-04-2016, 10:10   #9 (permalink)
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probably i forget that e-mail can u plz mention here first and last letter of that e-mail?
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Old 04-04-2016, 12:17   #10 (permalink)
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Originally Posted by klmamn View Post
probably i forget that e-mail can u plz mention here first and last letter of that e-mail?
Dear Sir,

I am sure you have no problems with brain and you can remember e-mail address that you have entered during last registration.

Server send license file to e-mail address that you have entered last time so just check your mailbox.
But if you have used fake e-mail address you will get no license for sure and you must wait 24 hours for a next try.

What is the result finally ?
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Old 04-04-2016, 15:53   #11 (permalink)
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thanx alot dear problem solved
long live infinity team
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