dongle is bloked

[InfinitySupport]

2. Find in folder with CM2 or [BEST] software file fault.bin and attach this file to your e-mail
3. Contact to dongle [at] infinity-box.com and confirm that operations 1. + 2. done and include in your e-mail information about your Box/Dongle S/N

Waiting for your action.

[raza ahmad]

i send tow emails plz check

[YellowBoss]

Originally Posted by raza ahmad

i send tow emails plz check

If you have sent an e-mail with all information already you will get a reply soon.

[raza ahmad]

i m sad to know the infinity suport has been changed in 2007 work fist then coment in 2016 no work only coments after 9 days same error after all i m waste mony on another box or dongle becase of customer no wait long time

i have infinity box with pinfinder and cm 2 dongle plz tell me when theses are bloked

[raza ahmad]

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Thank you !

thats all

[YellowBoss]

Originally Posted by raza ahmad

i m sad to know the infinity suport has been changed in 2007 work fist then coment in 2016 no work only coments after 9 days same error after all i m waste mony on another box or dongle becase of customer no wait long time

i have infinity box with pinfinder and cm 2 dongle plz tell me when theses are bloked

All e-mails have been answered. If you have sent something you have got a reply already.
What is the problem with you ?
Please explain.

[raza ahmad]

[email protected]
To Farooq Ahmad Today at 5:05 PM
Hello,

Please follow this instruction - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/

Show original message



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plz tell me what magic in this thread i don,t find this error details in this thread

[raza ahmad]

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 6/19/2016 4:36:40 PM ----------
DongleManager [Infinity-Box] v1.63 [6/19/2016 4:36:40 PM]
PC HWID: 937078980D868CF484FAA7A79D7B2FB3
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Type: [BEST] S/N: 21669989 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

[raza ahmad]

DongleManager [Infinity-Box] v1.63 [6/19/2016 5:18:04 PM]
PC HWID: 937078980D868CF484FAA7A79D7B2FB3
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Box/Dongle Serial No (S/N): 21669989
Firmware version: 0122.02
Box/Dongle Status: 66
"UK edition" status: Off
Last launched Application: 0030 v.0212
Activations:
- 03: [BEST] v.0122
- 0A: Test Version
Online Service Account: Infinity-Box - Online Service
- Username: 0321669989
- Password: YSOJgbxs
Box/Dongle key: 7F4D1F65C9C1E30B
Box/Dongle misconfiguration, ErrorCode #66

[raza ahmad]

DongleManager [Infinity-Box] v1.63 [6/19/2016 5:18:04 PM]
PC HWID: 937078980D868CF484FAA7A79D7B2FB3
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 020099891D041292
Box/Dongle Serial No (S/N): 21669989
Firmware version: 0122.02
Box/Dongle Status: 66
"UK edition" status: Off
Last launched Application: 0030 v.0212
Activations:
- 03: [BEST] v.0122
- 0A: Test Version
Online Service Account: Infinity-Box - Online Service
- Username: 0321669989
- Password: YSOJgbxs
Box/Dongle key: 7F4D1F65C9C1E30B
Box/Dongle misconfiguration, ErrorCode #66

[YellowBoss]

Originally Posted by raza ahmad

[email protected]
To Farooq Ahmad Today at 5:05 PM
Hello,

Please follow this instruction - ​http://forum.gsmhosting.com/vbb/f641...ocked-1997887/

Show original message



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plz tell me what magic in this thread i don,t find this error details in this thread

Are you Ok ?
Once again we ask you to make this:

Find in folder with CM2 or [BEST] software file fault.bin and attach this file here

[raza ahmad]

fault.bin not found in these folders


i m ok but your suport not ok after 9 days on fisrt step not secend

[YellowBoss]

Originally Posted by raza ahmad

fault.bin not found in these folders


i m ok but your suport not ok after 9 days on fisrt step not secend

Our support is Ok but you are not OK.
9 days you can not read three lines of text and find fault.bin file at your PC.

Anyway we love you, even if you do not want to read instruction.
Today is weekend. At Monday your final explanation will be forwarded to support department .


Do you use any kind of usb sharing software at your PC ?

[raza ahmad]

i dont use any kind of usb sharing software and the fault is from server side

[YellowBoss]

Originally Posted by raza ahmad

i dont use any kind of usb sharing software and the fault is from server side

the fault is at your PC side !
Thats why we need fault.biin file to see what is wrong at your PC !

Now you have a chance to think little bit and try to find fault.bin file once again.