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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 11-28-2016, 10:30   #1 (permalink)
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Dongle identification data damaged.


DongleManager [Infinity-Box] v1.66 [11/28/2016 2:25:02 PM]
PC HWID: 58D9F7EF218495B63239BE19BE08033E
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0106708424881292
Type: [BEST] S/N: F7297084 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 11-29-2016, 07:24   #2 (permalink)
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Dongle identification data damaged dongle is blocked


plz reply
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Old 11-29-2016, 12:54   #3 (permalink)
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hi
if you search, you found some answers to that.
http://forum.gsmhosting.com/vbb/f641...maged-2148453/
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The Following User Says Thank You to mr.kopy For This Useful Post:
Old 03-28-2017, 12:42   #4 (permalink)
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yesterday Sudenly showing dongle is blocked..

DongleManager [Infinity-Box] v1.67 [28-03-2017 12:59:33]
PC HWID: 7E2BF9D82F09F41FB7C57E8FFC28C27A
Scanning...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00005D0B0EFE4082
Box/Dongle Serial No (S/N): 3F6E5D0B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FF46431043234FB



Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 28-03-2017 13:00:22 ----------
DongleManager [Infinity-Box] v1.67 [28-03-2017 13:00:22]
PC HWID: 7E2BF9D82F09F41FB7C57E8FFC28C27A
Card-Reader: FT SCR2000 0
HWID: 00005D0B0EFE4082
Type: [BEST] S/N: 3F6E5D0B Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 03-28-2017, 15:31   #5 (permalink)
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Quote:
Originally Posted by mekail92 View Post
yesterday Sudenly showing dongle is blocked..

DongleManager [Infinity-Box] v1.67 [28-03-2017 12:59:33]
PC HWID: 7E2BF9D82F09F41FB7C57E8FFC28C27A
Scanning...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00005D0B0EFE4082
Box/Dongle Serial No (S/N): 3F6E5D0B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FF46431043234FB



Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 28-03-2017 13:00:22 ----------
DongleManager [Infinity-Box] v1.67 [28-03-2017 13:00:22]
PC HWID: 7E2BF9D82F09F41FB7C57E8FFC28C27A
Card-Reader: FT SCR2000 0
HWID: 00005D0B0EFE4082
Type: [BEST] S/N: 3F6E5D0B Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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