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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 08-19-2016, 14:40   #1 (permalink)
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dongle is not found connect dongle and restart software


first
Hi
i bought best dongle ; when I connected it in my computer windows 10 .... appeared for me this message : dongle is not found connect dongle and restart software

then i set up all drivers specifically usb token device then i opened infinity box best ... it opened with me and i copied its s/n and was : Card found: S/N : 70A7867D , v0122
Registered to: Badr Software

and i sent this s/n for my someone to activate cm2 on Best Dongle and he activated it so i opened best dongle a second

Job Data:
SERIAL_NUMBER : 70A7867D
Quantity : 1
Result :
1. Order ID: 745844 Operation: Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included (685) Price: 200 Balance: 14089 ID/Tag/imei: 70A7867D Status: COMPLETED

.. it opened with me once and i opened dongle manager to complete the activation but appeared amessage contains errors

i tried to open best dongle and dongle manager but this message appeared again : dongle is not found connect dongle and restart software

i tried with windows 7 but the same problem

i don't know what can i do ?

notes : i read all instruction from you in all topics and made it but the same problem too>

Last edited by SeniorBadr; 08-19-2016 at 14:46.
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Old 08-19-2016, 17:54   #2 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
first
Hi
i bought best dongle ; when I connected it in my computer windows 10 .... appeared for me this message : dongle is not found connect dongle and restart software

then i set up all drivers specifically usb token device then i opened infinity box best ... it opened with me and i copied its s/n and was : Card found: S/N : 70A7867D , v0122
Registered to: Badr Software

and i sent this s/n for my someone to activate cm2 on Best Dongle and he activated it so i opened best dongle a second

Job Data:
SERIAL_NUMBER : 70A7867D
Quantity : 1
Result :
1. Order ID: 745844 Operation: Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included (685) Price: 200 Balance: 14089 ID/Tag/imei: 70A7867D Status: COMPLETED

.. it opened with me once and i opened dongle manager to complete the activation but appeared amessage contains errors

i tried to open best dongle and dongle manager but this message appeared again : dongle is not found connect dongle and restart software

i tried with windows 7 but the same problem

i don't know what can i do ?

notes : i read all instruction from you in all topics and made it but the same problem too>
Hello,

- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

Result ?
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Old 08-19-2016, 19:50   #3 (permalink)
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there isn't any action !
when i press on next donot replay or make any thing >
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Old 08-19-2016, 20:59   #4 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
there isn't any action !
when i press on next donot replay or make any thing >
It can not be true.
Connect Dongle to PC, run DongleManager and update Dongle firmware.

Result ?
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Old 08-19-2016, 21:17   #5 (permalink)
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it opend it and the same thing
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Old 08-19-2016, 21:45   #6 (permalink)
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i opend infinity box best and the same message : dongle is not found connect dongle and restart software

the dongle can't feel with simcard .
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Old 08-19-2016, 23:45   #7 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
i opend infinity box best and the same message : dongle is not found connect dongle and restart software

the dongle can't feel with simcard .
- Run DongleManager.exe
- Read Box/Dongle serial number (S/N)

post text here
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Old 08-21-2016, 14:24   #8 (permalink)
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Sorry about my late replay .
Now after set up a new infinity appears a message : Error × Dongle is not connected

When I connected another Dongle it worked well .
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Old 08-21-2016, 14:54   #9 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
Sorry about my late replay .
Now after set up a new infinity appears a message : Error × Dongle is not connected

When I connected another Dongle it worked well .
- Run DongleManager.exe
- Read Box/Dongle serial number (S/N)

post text here
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Old 08-21-2016, 16:33   #10 (permalink)
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Stop on next
I do not complete
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Old 08-21-2016, 16:45   #11 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
Stop on next
I do not complete
What is "next" ?

make THIS:

- Run DongleManager.exe
- Read Box/Dongle serial number (S/N)

post text here
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Old 08-21-2016, 18:04   #12 (permalink)
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I make this but when it opens with me and I tried to press on next doesn't make any thing ... still in page it have next button.
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Old 08-21-2016, 18:11   #13 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
I make this but when it opens with me and I tried to press on next doesn't make any thing ... still in page it have next button.
Ok, one more time...

- Run DongleManager.exe
- Click to button Read Box/Dongle serial number (S/N)
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Old 08-21-2016, 20:08   #14 (permalink)
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Dangle manager [infinity-box] be. 61 [8/21/2016 8:54:12 PM]
PC HWID::OCA3E3D537A12B05B3F1C159BFCD782
Box /Dongle searching
Dongle can't be found :
No cards found
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Old 08-21-2016, 21:52   #15 (permalink)
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to active the dongle they will sent you file at your email copy the file to the program source it will start
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