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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle
Reload this Page dongle is not found connect dongle and restart software
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Old 08-28-2016, 16:58   #31 (permalink)
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Message "No Cards found" means you did not connected Dongle to PC.
What to do:
reboot pc
connect box.dongle to pc
run dongle manager
update box/dongle firmware
result ?
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Old 08-28-2016, 17:12   #32 (permalink)
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Old 08-28-2016, 18:53   #33 (permalink)
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You must insert Smart-Car into dongle well and try again.
also you must install card-reader drivers !
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Old 08-28-2016, 22:43   #34 (permalink)
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i made that
and i insert this card in another dongle and it didn't work !
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Old 08-28-2016, 22:45   #35 (permalink)
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i instaaled all drivers
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Old 08-29-2016, 08:33   #36 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
DongleManager [Infinity-Box] v1.64 [8/23/2016 4:26:10 PM]
PC HWID: 0CA3E3D537A12B05B3F1C159BFCD6782
Box/Dongle searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0204867D147D1292
Box/Dongle is not found
Insert Smart-Card into Generic EMV Smartcard Reader 0 card-reader and update Dongle.

Result ?
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Old 08-29-2016, 15:19   #37 (permalink)
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i have done all of this but it wasn't work !
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Old 08-29-2016, 15:20   #38 (permalink)
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i guess that my smart card is burn .
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Old 08-29-2016, 15:21   #39 (permalink)
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i want to exchange it with another new smart card with the same activations .
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Old 08-29-2016, 17:19   #40 (permalink)
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Quote:
Originally Posted by SeniorBadr View Post
i want to exchange it with another new smart card with the same activations .
Your Dongle type is [BEST]
You can contact to any seller to get new [BEST] Dongle.
After that you can contact to dongle [at] inifnity-box.com to discuss Activation move process.
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Old 08-29-2016, 18:11   #41 (permalink)
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i already have another dongle with nokia activation its serial Card found: S/N : 0E9C827C , v0122
Registered to: badr

so i want to move cm2 actvation from damaged card to new card

information from dongle manager DongleManager [Infinity-Box] v1.64 [29/08/2016 07:08:24]
PC HWID: 0CA3E3D537A12B05B3F1C159BFCD6782
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0108827C24881292
Box/Dongle Serial No (S/N): 0E9C827C
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0214
=> Activations:
- 03: [BEST] v.0122
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Old 08-29-2016, 19:59   #42 (permalink)
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Update Dongle 0E9C827C now.
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 08-29-2016, 20:59   #43 (permalink)
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Done
thank you very much
u r the best team
i really respect u
thaaaaaaaaaaaaaaaaaaaaanx
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Old 04-03-2018, 17:05   #44 (permalink)
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Donate money to this user
sir pleas chaing email id: [email protected]
=== DongleManager [Infinity] v1.72 [4/3/2018 21:33:25] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000774B17434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50C2774B
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0050C2774B
- Password: .....

=== DongleManager [Infinity] v1.72 [4/3/2018 21:35:37] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000774B17434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50C2774B
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136

Username: 0050C2774B
Wrong e-mail: [email protected]
Valid e-mail: [email protected]

old email not working pleas chaing email id
Last edited by YellowBoss; 04-03-2018 at 17:46. Reason: password removed
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Old 04-03-2018, 17:47   #45 (permalink)
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Quote:
Originally Posted by yogesha123 View Post
sir pleas chaing email id: [email protected]
=== DongleManager [Infinity] v1.72 [4/3/2018 21:33:25] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000774B17434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50C2774B
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=> Online Service Account: http://www.infinity-box.com/service
- Username: 0050C2774B
- Password: .....

=== DongleManager [Infinity] v1.72 [4/3/2018 21:35:37] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000774B17434082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 50C2774B
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136

Username: 0050C2774B
Wrong e-mail: [email protected]
Valid e-mail: [email protected]

old email not working pleas chaing email id
you mus contact to support via e-mail and READ AN INSTRUCTION !
You have sent thousand mails already, supporters replied to you many times with instruction but you are ignoring it.
What is the ignorance reason ?
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