Dongle problem - GSM-Forum

andzia · 09-14-2015, 20:40

Hello

I have 10 years Infinity dongle. Old infinity access and on this dongle activaction to Best (nokia). Today my dongle is not visible by computer, is totaly dead. Is it possible rewrite my activaction to new smartcard?
My data from old emeralda update is
Name: Andzia
E-mail: xxxxxxxxxxxxxxx
Reseller: Karjar
Infnity Box Card SN: 03EC7091
Dongle is not visible by CardID, computer says :Usb device not recognized.
This is problem with card just card, reader is ok.
I send info to [email protected] but I don`t have any information.
B.R. Andzia

YellowBoss · 09-14-2015, 22:03

Quote:

Originally Posted by andzia

Hello

I have 10 years Infinity dongle. Old infinity access and on this dongle activaction to Best (nokia). Today my dongle is not visible by computer, is totaly dead. Is it possible rewrite my activaction to new smartcard?
My data from old emeralda update is
Name: Andzia
E-mail: xxxxxxxxxxxxxxx
Reseller: Karjar
Infnity Box Card SN: 03EC7091
Dongle is not visible by CardID, computer says :Usb device not recognized.
This is problem with card just card, reader is ok.
I send info to [email protected] but I don`t have any information.
B.R. Andzia

Hello,

Its possible to move activation to another Smart-Card of the same type.

No any e-mail with your S/N received via e-mail.
Resend.

andzia · 09-14-2015, 22:27

Ok, but tell me I must buy empty card or possible us example cruiser card?
Mail is now does not matter if I have reply on forum .

YellowBoss · 09-14-2015, 22:44

Quote:

Originally Posted by andzia

Ok, but tell me I must buy empty card or possible us example cruiser card?
Mail is now does not matter if I have reply on forum .

We can transfer activations to the same type card: Main Infinity-Box ->Main Infinity-Box, [BEST] -> [BEST]

More info - Infinity-Box - FAQ (Frequently Asked Questions)

Details - [email protected]

Advice: use hot air gun and try to heat card. In some cases this may helps to get card alive for some time.

andzia · 09-14-2015, 23:30

ok I send mail to: [email protected]

andzia · 09-15-2015, 09:32

Hi Did you have my e-mail ?

YellowBoss · 09-15-2015, 09:37

Quote:

Originally Posted by andzia

Hi Did you have my e-mail ?

Hello,

We have special person who manage damaged cards/replacement procedure.
You will get a reply in a short time.

andzia · 09-15-2015, 09:45

Quote:

Originally Posted by YellowBoss

Hello,

We have special person who manage damaged cards/replacement procedure.
You will get a reply in a short time.

Thank you and I wait

andzia · 09-16-2015, 17:49

Hi
This person working? I don't any information.

**InfinitySupport** · 09-17-2015, 13:16

Quote:

Originally Posted by andzia

Hi
This person working? I don't any information.

Hello,

Sorry for dealay, he should be back today.

andzia · 09-18-2015, 17:34

I have to use another method(support still not respond). Because my Infinity box is very old maybe I buy http://multi-com.pl/,details,id_pr,1...ity-box-dongle and You rewrite to new dongle my Best activation from dead dongle?

YellowBoss · 09-18-2015, 18:21

Quote:

Originally Posted by andzia

I have to use another method(support still not respond). Because my Infinity box is very old maybe I buy http://multi-com.pl/,details,id_pr,1...ity-box-dongle and You rewrite to new dongle my Best activation from dead dongle?

Hello,

Yes, its possible.
Contact to [email protected] with link to this thread and with your new Infinity-Dongle details.

Should I cancel now your replacement request that was sent to [email protected] ?

andzia · 09-19-2015, 12:27

Quote:

Originally Posted by YellowBoss

Hello,

Yes, its possible.
Contact to [email protected] with link to this thread and with your new Infinity-Dongle details.

Should I cancel now your replacement request that was sent to [email protected] ?

I'm looking the other way, because [email protected] not respond. Write me how much I must pay to replacment dongle+delivery details and I calculate what is better and faster for me.

YellowBoss · 09-19-2015, 16:11

Quote:

Originally Posted by andzia

I'm looking the other way, because [email protected] not respond. Write me how much I must pay to replacment dongle+delivery details and I calculate what is better and faster for me.

Sorry, Person who manage replacement still not online.
I do not know exact amount but its like that:
Estimated smart-card replacement - 50-60 usd. Delivery - regular mail (several days)

andzia · 09-23-2015, 11:31

Quote:

Originally Posted by YellowBoss

Sorry, Person who manage replacement still not online.
I do not know exact amount but its like that:
Estimated smart-card replacement - 50-60 usd. Delivery - regular mail (several days)

Hi,
Now I have new Infinity dongle. I register this dongle and infinity software working ok, now rewrite my best activation to new dongle pleas.
old dongle number is:03EC7091
new dongle number is :CF288572.

B.R. Andzia

09-14-2015, 20:40	#1 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	Dongle problem Hello I have 10 years Infinity dongle. Old infinity access and on this dongle activaction to Best (nokia). Today my dongle is not visible by computer, is totaly dead. Is it possible rewrite my activaction to new smartcard? My data from old emeralda update is Name: Andzia E-mail: xxxxxxxxxxxxxxx Reseller: Karjar Infnity Box Card SN: 03EC7091 Dongle is not visible by CardID, computer says :Usb device not recognized. This is problem with card just card, reader is ok. I send info to [email protected] but I don`t have any information. B.R. Andzia Last edited by andzia; 09-14-2015 at 20:45.

09-14-2015, 22:27	#3 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	Ok, but tell me I must buy empty card or possible us example cruiser card? Mail is now does not matter if I have reply on forum .

09-14-2015, 23:30	#5 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	ok I send mail to: [email protected]

09-15-2015, 09:32	#6 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	Hi Did you have my e-mail ?

09-16-2015, 17:49	#9 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	Hi This person working? I don't any information.

09-18-2015, 17:34	#11 (permalink)
andzia Freak Poster Join Date: Mar 2001 Location: In my world Posts: 183 Member: 3854 Status: Offline Thanks Meter: 5	I have to use another method(support still not respond). Because my Infinity box is very old maybe I buy http://multi-com.pl/,details,id_pr,1...ity-box-dongle and You rewrite to new dongle my Best activation from dead dongle?