Dongle update failure - GSM-Forum

elhadjioumar · 07-22-2016, 19:53

Hi, I've trouble with my best dongle . I have download new version of CM2MTK . When I opened it it tell me to download new dongle manager and update the dongle . What I try to do . But the process stops at the beginning and now it dont detect the SN and update won't continue .
Here is log :

Box/Dongle type selected: [BEST]
---------- Process started: 22/07/2016 17:56:22 ----------
DongleManager [Infinity-Box] v1.63 [22/07/2016 17:56:22]
PC HWID: 8DEAFB2716D285770D4EB8XXXXXXXXXX
Card-Reader: FT SCR2000 0
HWID: 010189771XXXXXXX
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

I have send this post to [email protected] with dongle infos but I haven't get answer yet .

elsokary · 07-23-2016, 01:08

me too same problem how to fix it

YellowBoss · 07-23-2016, 08:20

Quote:

Originally Posted by elhadjioumar

Hi, I've trouble with my best dongle . I have download new version of CM2MTK . When I opened it it tell me to download new dongle manager and update the dongle . What I try to do . But the process stops at the beginning and now it dont detect the SN and update won't continue .
Here is log :

Box/Dongle type selected: [BEST]
---------- Process started: 22/07/2016 17:56:22 ----------
DongleManager [Infinity-Box] v1.63 [22/07/2016 17:56:22]
PC HWID: 8DEAFB2716D285770D4EB8XXXXXXXXXX
Card-Reader: FT SCR2000 0
HWID: 010189771XXXXXXX
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

I have send this post to [email protected] with dongle infos but I haven't get answer yet .

it can not be true because we answer e-mails at regular base.
Please do not lie in future about "haven't get answer".
Thank you for your honest future posts !

YellowBoss · 07-23-2016, 08:21

Quote:

Originally Posted by elsokary

me too same problem how to fix it

What is your "same" problem ?

elhadjioumar · 07-23-2016, 12:01

Quote:

Originally Posted by YellowBoss

it can not be true because we answer e-mails at regular base.
Please do not lie in future about "haven't get answer".
Thank you for your honest future posts !

I was clear man . I wrote " I HAVEN'T GET ANSWER YET "

elhadjioumar · 07-23-2016, 12:40

After done as you say I have the same problem . The process stopped at the beginning after two bars . Here is the log :

Box/Dongle type selected: [BEST]
---------- Process started: 23/07/2016 11:02:28 ----------
DongleManager [Infinity-Box] v1.63 [23/07/2016 11:02:28]
PC HWID: 8DEAFB2716D285770D4EB88881XXXXXX
Card-Reader: FT SCR2000 0
HWID: 0101897710XXXXXX
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 493/15167
Disconnected

YellowBoss · 07-24-2016, 22:56

Did you updated drivers exactly as per instruction ?

And if you have tried to send e-mails and post here your request you may get your card locked forever because if two supporters manage your card it may get very bad results for you.
So I suggest you thisnk well and use only one way to contact support.

elhadjioumar · 07-25-2016, 00:39

Quote:

Originally Posted by YellowBoss

Did you updated drivers exactly as per instruction ?

And if you have tried to send e-mails and post here your request you may get your card locked forever because if two supporters manage your card it may get very bad results for you.
So I suggest you thisnk well and use only one way to contact support.

Ok Sir you're right .I'm sorry , but I've done correctly all you say in vain. THX

YellowBoss · 07-25-2016, 09:13

Quote:

Originally Posted by elhadjioumar

Ok Sir you're right .I'm sorry , but I've done correctly all you say in vain. THX

Dear Sir,

What is this problem "all you say in vain" means exactly ?

elsokary · 07-27-2016, 06:28

license_best_6D74987B this my best license

still wait 8 days and no fix

Box/Dongle type selected: inf
---------- Process started: 20/07/2016 03:47:26 ã ----------
DongleManager [Infinity-Box] v1.61 [20/07/2016 03:47:26 ã]
PC HWID: B01C0143708F1FE1FC68C80604E09B47
Card-Reader: FT SCR2000 0
HWID: 0102987B03EF1292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

07-22-2016, 19:53	#1 (permalink)
elhadjioumar Freak Poster Join Date: Jan 2006 Location: Sénégal Dakar Posts: 350 Member: 217769 Status: Offline Thanks Meter: 24	Dongle update failure Hi, I've trouble with my best dongle . I have download new version of CM2MTK . When I opened it it tell me to download new dongle manager and update the dongle . What I try to do . But the process stops at the beginning and now it dont detect the SN and update won't continue . Here is log : Box/Dongle type selected: [BEST] ---------- Process started: 22/07/2016 17:56:22 ---------- DongleManager [Infinity-Box] v1.63 [22/07/2016 17:56:22] PC HWID: 8DEAFB2716D285770D4EB8XXXXXXXXXX Card-Reader: FT SCR2000 0 HWID: 010189771XXXXXXX Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] I have send this post to [email protected] with dongle infos but I haven't get answer yet .

07-23-2016, 01:08	#2 (permalink)
elsokary No Life Poster Join Date: Jun 2003 Location: EGYPT Age: 44 Posts: 1,229 Member: 31027 Status: Offline Thanks Meter: 179	me too same problem how to fix it

07-23-2016, 12:40	#6 (permalink)
elhadjioumar Freak Poster Join Date: Jan 2006 Location: Sénégal Dakar Posts: 350 Member: 217769 Status: Offline Thanks Meter: 24	After done as you say I have the same problem . The process stopped at the beginning after two bars . Here is the log : Box/Dongle type selected: [BEST] ---------- Process started: 23/07/2016 11:02:28 ---------- DongleManager [Infinity-Box] v1.63 [23/07/2016 11:02:28] PC HWID: 8DEAFB2716D285770D4EB88881XXXXXX Card-Reader: FT SCR2000 0 HWID: 0101897710XXXXXX Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Error upgrading applets: Card returned error - 0000 at 493/15167 Disconnected

07-24-2016, 22:56	#7 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,472 Member: 1043909 Status: Offline Thanks Meter: 60,926	Did you updated drivers exactly as per instruction ? And if you have tried to send e-mails and post here your request you may get your card locked forever because if two supporters manage your card it may get very bad results for you. So I suggest you thisnk well and use only one way to contact support.

07-27-2016, 06:28	#10 (permalink)
elsokary No Life Poster Join Date: Jun 2003 Location: EGYPT Age: 44 Posts: 1,229 Member: 31027 Status: Offline Thanks Meter: 179	license_best_6D74987B this my best license still wait 8 days and no fix Box/Dongle type selected: inf ---------- Process started: 20/07/2016 03:47:26 ã ---------- DongleManager [Infinity-Box] v1.61 [20/07/2016 03:47:26 ã] PC HWID: B01C0143708F1FE1FC68C80604E09B47 Card-Reader: FT SCR2000 0 HWID: 0102987B03EF1292 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected]