e72 rm-530 after update lcd light sensor not work.

[net.tarik]

first i do firmware update rm530_091.003 to rm530_091.004
not same product code.then phone owner come and say his phone lcd

light sensor not work.
then i do firmware downgrade with this tutorial http://forum.gsmhosting.com/vbb/f641...1/#post7802987

but not solve.
before upgrade phone info

Phone found!
Series 60 Device detected!
read info... - Ok

Reading Phone Info....
Connected phone - Nokia E72-1
Software ver : V ICPR82_11w16.3.11 29-03-12 RM-530 (c) Nokia
IMEI : 357895049395652
XappVer : 000007B2
Ape Ver : 091.003
APE Var : 091.003091.003.27.01091.003.C00.01
APE ADSP: 256
DSP Ver : 11w52
APE Test: v0.a038
PPM :
CNT :
Product SN : CXF553376
Product code : 0587254
Base Prd.code: 0583553
Long Prod.SN : 0
Hardware info=======
HWID : 1001
Retu : 40
Tahvo : 00
Batery: 3952 mV
APE BT: HCI Version 12 (rev. 8192). LMP Version 12 (rev. 0).

Manufacturer 12652.
APE HW: 256
Lock info ===========
IMEI : 357895049395652
IMEI spNet : 3A 75 98 05 94 93 65 05
IMEI svNet : 33 75 98 05 94 93 65 65 F1

Conf key : 0000000000000000
Provider key : 2440700000000000
Country : Finland
Operator : NOKIA (Open)
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 7

LOCK STATUS :
=============================
BLK : 1
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 2
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 3
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 4
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 5
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 6
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 7
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
=============================
LOCKS : All Open
=============================
CRT308 Backup Created

SDD key status : Ok
CMLA Key status : Ok
SimLock status : Ok
Security status : Ok
PA_SimLock Version :
PA_SL3 phone , SP_CODE_LEN : 15

User code : Crypted
UserDataExLevel : Low [Gallery] , FullFlash method

Done!

after update i not make info log.
my downgrade log all ok but missing something?
check yellow mark

Reading Phone Info....
Connected phone - Nokia E72-1
Software ver : V ICPR82_11w16.3.11 29-03-12 RM-530 (c) Nokia
IMEI : 357895049395652
XappVer : 000007BC
Ape Ver : 091.003
APE Var : 091.003091.003.27.01091.003.C00.01
APE ADSP: 256
DSP Ver : 11w52
APE Test: v0.a038
PPM :
CNT :
Product SN : 0
Product code : 0587254
Long Prod.SN : 0
Hardware info=======
HWID :
Retu : 40
Tahvo : 00
Batery: 3963 mV
APE HW: 256
Lock info ===========
IMEI : 357895049395652
IMEI spNet : 3A 75 98 05 94 93 65 05
IMEI svNet : 33 75 98 05 94 93 65 65 F1

Conf key : 0000000000000000
Provider key : 2440700000000000
Country : Finland
Operator : NOKIA (Open)
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 7

LOCK STATUS :
=============================
BLK : 1
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 2
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 3
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 4
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 5
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 6
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
BLK : 7
Lock1:Open Lock2:Open Lock3:Open Lock4:Open Lock5:Open
=============================
LOCKS : All Open
=============================
CRT308 Backup Created

SDD key status : Ok
CMLA Key status : Not Present
SimLock status : Ok
Security status : Ok
PA_SimLock Version :
PA_SL3 phone , SP_CODE_LEN : 15

User code : Crypted
UserDataExLevel : Low [Gallery] , FullFlash method

Done!

what to do?
want solution.
customer angry.


BR

[Dzirt]

Hi, do in phoenix ALS calibration / proximity sensor test.

[net.tarik]

did you tell me
why before flash phone
Product SN : CXF553376
Product code : 0587254
Base Prd.code: 0583553

and after flash phone
Product SN : 0
Product code : 0587254
Long Prod.SN : 0

BR

[Dzirt]

This is change nothing. Or you still want send it to Nokia care for warranty repair?