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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 10-24-2012, 15:30   #1 (permalink)
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help [best ] smart card damaged


i have 2 best dongle - after update firmware the first smart card is damaged i have this error message ( see picture











any solution please ?
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Old 10-26-2012, 12:35   #2 (permalink)
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Quote:
Originally Posted by gsm-xpert View Post
i have 2 best dongle - after update firmware the first smart card is damaged i have this error message ( see picture











any solution please ?
Hello,

Contact to [email protected] with information about problem. Write in your mail what is your card S/N.
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Old 10-26-2012, 16:00   #3 (permalink)
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Quote:
Originally Posted by gsm-xpert View Post
i have 2 best dongle - after update firmware the first smart card is damaged i have this error message ( see picture



any solution please ?
Maybe you forgot to select Best tool
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Old 10-27-2012, 12:02   #4 (permalink)
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Quote:
Originally Posted by sifou474 View Post
Maybe you forgot to select Best tool


no all selection is ok .


this update log :


Dongle Manager [Infinity Box] v1.45
Card type selected: [BEST]
----------Process started: 07/10/2012 19:45:13----------
DongleManager version: 1.45
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: XXXXXXXX, Firmware: 0118.04
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced ok
Securing session...
Session secured ok
Upgrading dongle...
Error upgrading applets: Card returned error - 0000(932/5499)
Disconnected
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Old 10-27-2012, 12:34   #5 (permalink)
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Bro you have to contact [email protected]
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