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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 01-31-2017, 02:12   #1 (permalink)
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Join Date: Dec 2013
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help me dongle is block


help me
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/27/2017 5:55:41 PM ----------
DongleManager [Infinity-Box] v1.67 [1/27/2017 5:55:41 PM]
PC HWID: 12A25FA1FB2EE21758DE51822EBB201E
Card-Reader: FT SCR2000 0
HWID: 00044D7E01171292
Type: [BEST] S/N: 10764D7E Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 01-31-2017, 22:46   #2 (permalink)
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Join Date: May 2005
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Quote:
Originally Posted by nhatgsm90 View Post
help me
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 1/27/2017 5:55:41 PM ----------
DongleManager [Infinity-Box] v1.67 [1/27/2017 5:55:41 PM]
PC HWID: 12A25FA1FB2EE21758DE51822EBB201E
Card-Reader: FT SCR2000 0
HWID: 00044D7E01171292
Type: [BEST] S/N: 10764D7E Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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