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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 04-24-2016, 09:18   #1 (permalink)
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Join Date: May 2009
Posts: 11
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Thanks Meter: 2
help me please infinity dongle is bloked


DongleManager [Infinity-Box] v1.61 [24/04/2016 09:07:49]
PC HWID: D3AE3C44754FA4C3B172FFBC41193ABE
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00099B8710321292
Box/Dongle Serial No (S/N): 59629B87
Firmware version: 0118.08
Box/Dongle Status: 21
"UK edition" status: On
Last launched Application: 0030 v.0219
Active modules:
- 03: [BEST] v.0118
Online Service Account:
- Username:

- Password:
Box/Dongle key: 7FE786C35CE3EE57
Box/Dongle Identification data is damaged, ErrorCode #21
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Old 04-24-2016, 13:25   #2 (permalink)
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Join Date: May 2009
Posts: 11
Member: 1022010
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Thanks Meter: 2
dongle not found after firmware update

Box/Dongle type selected: [BEST]
---------- Process started: 24/04/2016 13:16:20 ----------
DongleManager [Infinity-Box] v1.61 [24/04/2016 13:16:20]
PC HWID: D3AE3C44754FA4C3B172FFBC41193ABE
Card-Reader: FT SCR2000 0
HWID: 00099B8710321292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to
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Old 04-24-2016, 13:49   #3 (permalink)
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Quote:
Originally Posted by ans kimou View Post
dongle not found after firmware update

Box/Dongle type selected: [BEST]
---------- Process started: 24/04/2016 13:16:20 ----------
DongleManager [Infinity-Box] v1.61 [24/04/2016 13:16:20]
PC HWID: D3AE3C44754FA4C3B172FFBC41193ABE
Card-Reader: FT SCR2000 0
HWID: 00099B8710321292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to....
Dear Sir,

Use instruction "Contact to...."
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 04-24-2016, 14:09   #4 (permalink)
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Join Date: May 2009
Posts: 11
Member: 1022010
Status: Offline
Thanks Meter: 2
problem solved thanks

Box/Dongle type selected: [BEST]
---------- Process started: 24/04/2016 14:01:33 ----------
DongleManager [Infinity-Box] v1.61 [24/04/2016 14:01:33]
PC HWID: D3AE3C44754FA4C3B172FFBC41193ABE
Card-Reader: FT SCR2000 0
HWID: 00099B8710321292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 24/04/2016 14:01:50 ----------
DongleManager [Infinity-Box] v1.61 [24/04/2016 14:01:50]
PC HWID: D3AE3C44754FA4C3B172FFBC41193ABE
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00099B8710321292
Box/Dongle Serial No (S/N): 59629B87
Firmware version: 0122.02
Active modules:
- 03: [BEST] v.0122
- 0A: Test Version
Online Service Account:
- Username: - Password:
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