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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 02-09-2016, 16:26   #1 (permalink)
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Join Date: May 2013
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help me team Dongle firmware 0118 is out of date


dear team
the dongle work well but when I try to open cm2spd show this error

Dongle firmware[0118] is out of date !
Download latest upgrate-client (DongleManager) from support area and upgrade dongle firmware

and the update show this error

Box/Dongle type selected: [BEST]
---------- Process started: 09/02/2016 16:25:45 ----------
DongleManager [Infinity-Box] v1.61 [09/02/2016 16:25:45]
PC HWID: 606FF170D7FAEC1D4260B9AD8982F507
Card-Reader: FT SCR2000 0
HWID: 0104985920881292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
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Old 02-09-2016, 18:02   #2 (permalink)
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Hello desable your antivirus and fire wall then upgrade firmware only one time
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Old 02-10-2016, 00:32   #3 (permalink)
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Quote:
Originally Posted by AEK@GSM View Post
dear team
the dongle work well but when I try to open cm2spd show this error

Dongle firmware[0118] is out of date !
Download latest upgrate-client (DongleManager) from support area and upgrade dongle firmware

and the update show this error

Box/Dongle type selected: [BEST]
---------- Process started: 09/02/2016 16:25:45 ----------
DongleManager [Infinity-Box] v1.61 [09/02/2016 16:25:45]
PC HWID: 606FF170D7FAEC1D4260B9AD8982F507
Card-Reader: FT SCR2000 0
HWID: 0104985920881292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
Hello,

1. Update your Card-Reader Drivers:

Drivers - http://server1.infinity-box.com/down...Fetian_FT2K.7z
Instruction - http://server1.infinity-box.com/down...er_drivers.pdf

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries
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Old 02-10-2016, 10:21   #4 (permalink)
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Join Date: May 2013
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Posts: 173
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thank's team problem solved
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