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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-06-2015, 08:36   #1 (permalink)
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Infinity best dongle send receive error when connected


Infinity Best Dongle shows error when connected to PC.

Error Snapshot given below.











Infinity Team Plz Check & Guide ASAP.
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Old 08-06-2015, 08:41   #2 (permalink)
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check or change smart card reader is first aid
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Old 08-06-2015, 08:53   #3 (permalink)
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Quote:
Originally Posted by YMS-RYK View Post
Infinity Best Dongle shows error when connected to PC.

Error Snapshot given below.











Infinity Team Plz Check & Guide ASAP.
Hello,

- Download "DongleManager" software- http://server1.infinity-box.com/down...gleManager.rar

- Run DongleManager.exe

- Select "Infinity-Box" or "BEST Tool" or "CDMA Tool" (depends on your Box/Dongle type)

- Read Box/Dongle serial number (S/N)

- Send problem description and full text with Box/Dongle details to [email protected]

Br.
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Old 08-06-2015, 09:18   #4 (permalink)
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Quote:
Originally Posted by YMS-RYK View Post
Infinity Best Dongle shows error when connected to PC.

Error Snapshot given below.











Infinity Team Plz Check & Guide ASAP.
un install complete setup and delete all files with best folder install download new setup creat new licence file
Best reards\
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Old 08-06-2015, 10:41   #5 (permalink)
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Sniffer detected Result received.
Guys - clean your system from a trash. Otherwise - it will be dead end.
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Old 08-06-2015, 11:28   #6 (permalink)
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Sniffer detected Result received.
Guys - clean your system from a trash. Otherwise - it will be dead end.
Sorry i cant get u, plz can u guide simply.
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Old 08-06-2015, 14:25   #7 (permalink)
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Quote:
Originally Posted by YMS-RYK View Post
Sorry i cant get u, plz can u guide simply.
Simple explanation: Do not use any kind of usb-sharing/trace/spy/debug software to avoid problems with Smart-Card.

Contact to [email protected] for box/dongle repair after you uninstall sniffers from your PC
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