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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 07-28-2014, 10:34   #1 (permalink)
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Red face infinity best hang when login


after install window try to login again it hangs on create shows lisence ok and hangs help ,e
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Old 07-28-2014, 10:39   #2 (permalink)
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Dongle is blocked, error code #31

[Infinity Box] CDMA-Tool v1.92
smart-card: connected (FT SCR2000 0)
S/N: 3B8D:0118
error: Dongle is blocked, error code #31
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File Type: jpg cdma tool.JPG (146.5 KB, 40 views)
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Old 07-30-2014, 18:06   #3 (permalink)
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Quote:
Originally Posted by gulrez ali View Post
[Infinity Box] CDMA-Tool v1.92
smart-card: connected (FT SCR2000 0)
S/N: 3B8D:0118
error: Dongle is blocked, error code #31
Hello,

Contact to [email protected]
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Old 07-30-2014, 18:07   #4 (permalink)
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Quote:
Originally Posted by sumit khurana View Post
after install window try to login again it hangs on create shows lisence ok and hangs help ,e
Hello,

Disable your PC firewall !!!

1. Close [BEST] software
2. Go to c:/InfinityBox/BEST folder
3. Delete License_best_xxxxxxxx.ask file
4. Delete License_best_xxxxxxxx.dat file
5. Run [BEST] software
6. Enetr your data and get new licence file

Do not request license file more than 3 times per day !
If you have requested license more than 3 times today - you must wait until tomorrow.

If you still have problems - contact to [email protected]
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Old 07-31-2014, 09:29   #5 (permalink)
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help me sir i have no mani new dongale parcheg my cdmatool is blocked plz help me sir [Infinity Box] CDMA-Tool v1.92
smart-card: connected (FT SCR2000 0)
S/N: 3B8D:0118
error: Dongle is blocked, error code #31
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Old 07-31-2014, 13:05   #6 (permalink)
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Quote:
Originally Posted by gulrez ali View Post
help me sir i have no mani new dongale parcheg my cdmatool is blocked plz help me sir [Infinity Box] CDMA-Tool v1.92
smart-card: connected (FT SCR2000 0)
S/N: 3B8D:0118
error: Dongle is blocked, error code #31
Hello,

Contact to [email protected] and explain the problem in your e-mail.
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Old 07-31-2014, 14:22   #7 (permalink)
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Hi,

My BEST frizeee, not respond when conect phone nokia rm-970,

Phone conected....and after that....stuck
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Old 08-01-2014, 04:36   #8 (permalink)
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Hello.
Stuck when? Any log will be great.
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Old 08-01-2014, 15:34   #9 (permalink)
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there is no way to do log...just open BEST, conect phone, " phone connected" ...and no respond at all
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Old 08-02-2014, 04:17   #10 (permalink)
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And we talk about Nokia 220 , right? Probably - phone have some SW damage , so, after Flashing it come back to Ok state.
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Old 11-23-2014, 14:56   #11 (permalink)
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After installing infinity best it hangs on create page. Nothing happens next only hanged on main screen.
Please help me I am in a very strange situation.
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Old 11-25-2014, 03:10   #12 (permalink)
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Quote:
Originally Posted by rajresh2007 View Post
After installing infinity best it hangs on create page. Nothing happens next only hanged on main screen.
Please help me I am in a very strange situation.
Hello,

To be honest I can not understand the problem well.
Could you please make a screenshot of error.
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Old 11-26-2014, 08:45   #13 (permalink)
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After installing infinity best it hangs on create page. Nothing happens next only hanged on main screen.
need help..............................
Attached Images
File Type: jpg infinity pic.JPG (112.1 KB, 26 views)
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Old 11-27-2014, 19:16   #14 (permalink)
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Hello,

Disable your PC Firewall or give enough access for BEST.exe !

1. Close [BEST] software
2. Go to c:/InfinityBox/BEST folder
3. Delete License_best_xxxxxxxx.ask file
4. Delete License_best_xxxxxxxx.dat file
5. Run [BEST] software
6. Enetr your data and get new licence file

Do not request license file more than 3 times per day !
If you have requested license more than 3 times today - you must wait until tomorrow.
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Old 11-28-2014, 06:02   #15 (permalink)
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sir i Disable PC Firewall
Delete License_best_xxxxxxxx.ask file
Delete License_best_xxxxxxxx.dat file
Run [BEST] software
Enetr data but problem not solved...............
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