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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-08-2019, 09:24   #136 (permalink)
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I have the same issue with Nokia 7.1 stuck in download mode - Process faled: Server reported error: 62 EXTERNAL_ORDER.
Tried a couple of times last 20 hours.
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Old 08-08-2019, 20:52   #137 (permalink)
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Hello!
is the server down ?
Process faled: Server reported error: 62 EXTERNAL_ORDER

Code:
Card found : 122C9066 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.18


Load : C:\Users\OPS\Downloads\E2M-021Q-0-00WW-B02.nb0
Project  : E2M
Model    : Nokia 2.1
SW_ver   : E2M-021Q-0-00WW-B0
DSP_ID   : 00WW_0_21Q
Platform : Q8
SecVer   : 0x0004
Load Ok!

Operation : Flash Firmware [FTM] [ v1.18 ]
Setting   : UserData preserve : False
Setting   : FRP Reset   : True
Setting   : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable 
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear 

Wait for phone...
Connect Ok!
Device Found!
Initialize ... 
Initialize Ok!

Dev Model   : E2M
HW version  : PVT
HW variant  : FIH eMMC
HW RF_BAND  : G_850_900_1800_1900^W_1_5_8^L_1_3_5_7_8_20_38_40
SW version  : E2M-113C-0-00WW-B02
SW serialnm : E2MBA94100005560
SW secured  : YES
Bootloader type  : RETAIL
Security Version : 0004

OP : Activate SVC

Device : E2M ( E2M ) 
BLType : RETAIL
SecVer : 04
Device authentification ... 
Processing server operation ... 
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
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Old 08-08-2019, 23:13   #138 (permalink)
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Device auth failed, server reported error. What is this issue about. From last few days i always get this error. For downloading files same username and password works. I even tried to change username and password but always get this error when i try to use any operation. Please fix this issue. Thanks
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Old 08-09-2019, 07:33   #139 (permalink)
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i cant frp on this model TA 1089

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : PL2-354G-0-00WW-B02
Package : PL2-3260

Device : P2I ( PL21 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
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Old 08-10-2019, 14:45   #140 (permalink)
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Operation : Reset Settings [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E1M-064A-0-00WW-B04
Package : E1M-064I

Device : E1A ( E1M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

need help team
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Old 08-11-2019, 14:22   #141 (permalink)
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Process faled: Server reported error: 62 EXTERNAL_ORDER
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Old 08-11-2019, 17:53   #142 (permalink)
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I have same problems its need credit or something wrong
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Old 08-12-2019, 04:06   #143 (permalink)
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Quote:
Originally Posted by umerkhalid1992 View Post
Operation : Reset Settings [FTM] [ v1.18 ]



-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable

-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear



Wait for phone...

Connect Ok!

Device Found!

Initialize ...

Initialize Ok!



Looking for SVC package in local database ...

SW : E1M-064A-0-00WW-B04

Package : E1M-064I



Device : E1A ( E1M )

BLType : RETAIL

SecVer : 04

Device authentification ...

Processing server operation ...

Connecting to server...

Connected

Authenticating...

Authenticated

Checking Client version...

Client version is valid

Process...

Process faled: Server reported error: 62 EXTERNAL_ORDER

Disconnected

Server reported error!

Disconnected

Finished



Error : Device auth failed! Server reported error!

Send log and report.log to support! Include device info also!



Reconnect Power/Cable!



need help team
Same problem but not even a word of acknowledgement from the team.

Sent from my G3221 using Tapatalk
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Old 08-12-2019, 09:04   #144 (permalink)
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@busywonder
Creating many post will change Nothing.
Server was on test stage,if not available some upgrades & maintenance are taking place for better results.
Be patient,Thanks for understanding.
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Old 08-14-2019, 10:46   #145 (permalink)
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Thanks Bro.
Please add nokia 5 ta-1053 support flashing..
Thanks..
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Old 08-16-2019, 10:17   #146 (permalink)
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@busywonder
please try to avoid multiple posts in future
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Old 08-16-2019, 10:18   #147 (permalink)
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Quote:
Originally Posted by umerkhalid1992 View Post
Operation : Reset Settings [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E1M-064A-0-00WW-B04
Package : E1M-064I

Device : E1A ( E1M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

need help team
It's server based solution and it depends on many different things. Currently service is offline.
As soon as server will be back we will make an announce.
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Old 08-16-2019, 10:19   #148 (permalink)
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Quote:
Originally Posted by zahir24434 View Post
I have same problems its need credit or something wrong
It's server based solution and it depends on many different things. Currently service is offline.
As soon as server will be back we will make an announce.

Right now credits for this service is not required but in future it may need credits.
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Old 08-16-2019, 10:20   #149 (permalink)
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Quote:
Originally Posted by usman0000 View Post
Process faled: Server reported error: 62 EXTERNAL_ORDER
It's server based solution and it depends on many different things. Currently service is offline.
As soon as server will be back we will make an announce.
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Old 08-16-2019, 10:22   #150 (permalink)
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Quote:
Originally Posted by busywonder View Post
Same problem but not even a word of acknowledgement from the team.

Sent from my G3221 using Tapatalk
what is your "same problem" exctly ?
btw if you will make "search" in this forum before post you may avoid to write "not even a word of acknowledgement".
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