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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 09-13-2015, 10:50   #1 (permalink)
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infinity box error


hello sir, am updating my box online and the internet went off each time i connect the box to continue i receive response like "dongle not found" please i need help
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Old 09-13-2015, 11:37   #2 (permalink)
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this is the dongle manager information i receive

==== [9/13/2015 8:02:09 AM] ====
Box/Dongle searching...
HWID: 0000D6C300001942
Select Box/Dongle: instead of Autodetect
Box/Dongle type selected: inf
HWID: 0000D6C300001942
Box/Dongle type selected: inf
---------- Process started: 9/13/2015 8:02:47 AM ----------
DongleManager [Infinity-Box] v1.58 [9/13/2015 8:02:48 AM]
PC HWID: 1BFFF46A5C55BF3EC53293DD594C48D3
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000D6C300001942
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
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Old 09-13-2015, 11:39   #3 (permalink)
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Hello,

3 PM + 2 e-mails + 2 forum posts. Not bad...
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