infinity online support - GSM-Forum

kingsley baafoe · 10-09-2016, 11:00

i will like to find out if infinity online support still give assistance to its customers or the team is dead

i have this problem with transaction no 757169/997466 i have made two reports but it seems no one is responding

is IOS team dead?

InfinityHelp · 10-09-2016, 19:41

Quote:

Originally Posted by kingsley baafoe

i will like to find out if infinity online support still give assistance to its customers or the team is dead

i have this problem with transaction no 757169/997466 i have made two reports but it seems no one is responding

is IOS team dead?

Do not worry, everything is well with team and stuff.

kingsley baafoe · 10-11-2016, 09:29

Quote:

Originally Posted by InfinityHelp

Do not worry, everything is well with team and stuff.

can you please correct this for me or if not possible have a refund of my credit

thank you

InfinityHelp · 10-12-2016, 13:28

We are checking your device status, free service check is not enough. We will inform you abour results later.

**InfinitySupport** · 10-12-2016, 22:25

Quote:

Originally Posted by kingsley baafoe

can you please correct this for me or if not possible have a refund of my credit

thank you

You have ordered "iPhone UK Vodafone" service.

But service reply:
First Unbrick:04/05/13;Version:9.3.5;Initial Activation ID:242Initial Activation Policy:Canada Bell;Applied Activation ID:242Applied Activation Policy:Canada Bell.Part Decription:IPHONE 4S,GSM,16GB,WHITEPurchase Date:04-05-13;Next Tether:Canada Bell;Next Tether ID:242;Sold To:BELL MOBILITY INCPurchased in:Canada;Find My iPhone:Off;Unbricked:No;Locked

Is it really true that this device is from canada Bell but not from UK Vodafone ?

kingsley baafoe · 10-13-2016, 09:23

Quote:

Originally Posted by InfinitySupport

You have ordered "iPhone UK Vodafone" service.

But service reply:
First Unbrick:04/05/13;Version:9.3.5;Initial Activation ID:242Initial Activation Policy:Canada Bell;Applied Activation ID:242Applied Activation Policy:Canada Bell.Part Decription:IPHONE 4S,GSM,16GB,WHITEPurchase Date:04-05-13;Next Tether:Canada Bell;Next Tether ID:242;Sold To:BELL MOBILITY INCPurchased in:Canada;Find My iPhone:Off;Unbricked:No;Locked

Is it really true that this device is from canada Bell but not from UK Vodafone ?

thank you sir
in this case will i have to make a new oder for bell?
will i get the credit back or i loose it?
thanks for the qwick support

YellowBoss · 10-13-2016, 12:40

Quote:

Originally Posted by kingsley baafoe

thank you sir
in this case will i have to make a new oder for bell?

Yes you can.

Quote:

Originally Posted by kingsley baafoe

will i get the credit back or i loose it?
thanks for the qwick support

We have requested refund but chance (for wrong network) is very small, that's why we have made so many warnings to users BEFORE they order something.

kingsley baafoe · 12-31-2016, 02:51

Any small refund will be appreciated still want to unlock this phone with you
Thanks

10-09-2016, 11:00	#1 (permalink)
kingsley baafoe Freak Poster Join Date: Oct 2005 Location: ghana Posts: 213 Member: 193967 Status: Offline Thanks Meter: 26	infinity online support i will like to find out if infinity online support still give assistance to its customers or the team is dead i have this problem with transaction no 757169/997466 i have made two reports but it seems no one is responding is IOS team dead?

10-12-2016, 13:28	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	We are checking your device status, free service check is not enough. We will inform you abour results later.

12-31-2016, 02:51	#8 (permalink)
kingsley baafoe Freak Poster Join Date: Oct 2005 Location: ghana Posts: 213 Member: 193967 Status: Offline Thanks Meter: 26	Any small refund will be appreciated still want to unlock this phone with you Thanks