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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 06-01-2017, 18:46   #1 (permalink)
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Lumia 521 unlocking issue


always stop at step 1 and giving this error

Server returned Unrecognized reply:Expected group:3 actual: 0.

Code:
Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

 === Main info === 
SecLabel Version : Security LabelSW 06.30.00.44654
Sw Version   : RM917 3055.40000.9200.10517 345976 2013/11/20 //collins_engine_8227/PRx_engine_integration \r\n
IMEI         : 355913050358907
ProductCode  : 059S0B4
ProductSN    : CTL374741
Module Code  : 0205465
 === HW info === 
Public ID    : C80DCB93BAD2860B7FD21A0139D24E52AA28D02A
BT Addr.     : C8D10B873080
Wlan Mac     : C8D10B877F4A
 === Branding and security info === 
Sec. Mode    : Restricted

Conf key     : 8000000000000000
Provider key : 3102000000000000
Country      : United States of America
Operator     : T-Mobile
Counters     : Key 0  [3] , Fbus 0  [10]
Blocks       : 18

LOCK STATUS :
=============================
BLK : 1
 Lock1:Close
BLK : 2
 Lock1:Close
BLK : 3
 Lock1:Close
BLK : 4
 Lock1:Close
BLK : 5
 Lock1:Close
BLK : 6
 Lock1:Close
BLK : 7
 Lock1:Close
BLK : 8
 Lock1:Close
BLK : 9
 Lock1:Close
BLK : 10
 Lock1:Close
BLK : 11
 Lock1:Close
BLK : 12
 Lock1:Close
BLK : 13
 Lock1:Close
BLK : 14
 Lock1:Close
BLK : 15
 Lock1:Close
BLK : 16
 Lock1:Close
BLK : 17
 Lock1:Close
BLK : 18
 Lock1:Close
=============================
LOCKS :  Closed
=============================

Making RPL backup...
NPC : Read Ok , [520]
IMEI : 355913050358907
CCC : Read Ok , [352]
HWC : Read Ok , [212]
RDC : Certificate not available

NPC Certificate saved...
CCC Certificate saved...
HWC Certificate saved...

RPL saved : C:\InfinityBox\BEST\Backup\Cert\355913050358907_CRT.rpl

Done!

WP8 Unlock Started
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Processing Step #1
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Old 06-02-2017, 04:20   #2 (permalink)
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try to flash with a different software version and try again. some tmobile 521 have this problem to unlock it.
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Old 06-02-2017, 18:59   #3 (permalink)
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Quote:
Originally Posted by rodny19 View Post
try to flash with a different software version and try again. some tmobile 521 have this problem to unlock it.
support area 3 fw available
1.Tmobile usa
2.Metro pcs
3.Gobal

i teset 1 by 1 but no success

tell me support it is unlockable or waste of time ?
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Old 06-03-2017, 03:57   #4 (permalink)
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the credit was consume or not?
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Old 06-03-2017, 09:16   #5 (permalink)
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Status: COMPLETED but set is locked

2017-06-03 08:14:43 +00:00 My Account is Isolated Products News Support & Downloads Settings Logout [Gsmxxx]
Report a problem to Support
Order/Transaction ID: 799579/1048530
Date: 2017-06-02 18:30:17
Amount/Credits: -56
Credits From/To: System
Product: Lumia Direct unlock
Status: COMPLETED
Tag: 355913050358907


=== Main info ===
NCSD Version : 1.25
Sw Version : 1030.6409.1311.0001
IMEI : 355913050358907
ProductCode : 059S0B4
ProductSN : CTL374741
Module Code : 0205465
=== HW info ===
Public ID : C80DCB93BAD2860B7FD21A0139D24E52AA28D02A
HW Version : 1000
BT Addr. : C8D10B873080
Wlan Mac : C8D10B877F4A
Battery Level : 94 %
=== Branding and security info ===
Operator : TMO-US
SimLock : Locked!
SimLock : 3102000000000
Country : United States of America
Operator : T-Mobile
Branding : RM-917_nam_usa_216
Sec. Mode : Restricted
Done!
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Old 06-05-2017, 19:41   #6 (permalink)
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refund done , try to unlock again
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