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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 04-01-2015, 18:29   #1 (permalink)
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Join Date: Aug 2012
Location: LC
Posts: 270
Member: 1793281
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Thanks Meter: 167
Lumia 800 stuck in QCMM mode


Welcome back Dzirt!
To celebrate your return, I have a issue, special for you

Today I took on service Lumia 800, which hang on the "Orange" logo.
Flash with reset EFS don't help.
Code:
Core : v2.05 , WP7x FlashEngine : v7.9

==== Settings : 
Reset EFS : Enabled
Secure Erase : Disabled

==== Flash Files selected : 
OSBL : RM801_12w46_prod_generic_nokia_osbl.esco
AMSS : RM801_12w46_prod_generic_amss.esco
ADSP : RM801_12w46_prod_generic_adsp.esco
WP   : RM801_12460_prod_498_04_boot.esco
UDA  : RM801_12w46_prod_generic_user_area_erase.esco

Check files done, All files are Ok

Dead Mode is Selected
Waiting for USB device...
--- Press and hold 'Volume Up' button and insert cable! ---
Connection opened successfully
Establish connection with device...
Kick ...
OSBL alive
Init Ok
OSBL info 
Prt : 1.1
Ver : 1.1.0.6
Bld : 12
Tms : 17.02.2012 / 12:40:05

==== OSBL ====
Processing : RM801_12w46_prod_generic_nokia_osbl.esco
nokia_osbl.mbn.cert ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
nokia_osbl.mbn , len : 0x000EA228 , Type : Data
Will flash 1 regions
OSBL flashing done

==== AMSS ====
Processing : RM801_12w46_prod_generic_amss.esco
amss.mbn.cert ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
amss.mbn.enc , len : 0x00FF0690 , Type : Data
Will flash 1 regions
AMSS flashing done

==== ADSP ====
Processing : RM801_12w46_prod_generic_adsp.esco
adsp.mbn.cert ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
adsp.mbn.enc , len : 0x0055C2D0 , Type : Data
Will flash 1 regions
ADSP flashing done

==== WINDOWS PHONE ====
Processing : RM801_12460_prod_498_04_boot.esco
boot.img.cert ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
boot.img , len : 0x17910400 , Type : Data
Will flash 25 regions
Windows Phone flashing done

==== USER DEFINED AREA ====
Processing : RM801_12w46_prod_generic_user_area_erase.esco
user_area_erase.cert ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
UDA file detected, will erase defined region
Using Normal Erase method
UDA erase done
UDA flashing done

Flashing done!
Flashing time : 00:03:36 

Restore EFS from GC ...

Phone disconected!
Phone won't boot, after unlock BL and read info, BEST shown "Phone Id empty " and lost connection with handset.
Code:
Connect phone on selected interface...

Dead Mode is Selected
Waiting for USB device...
--- Press and hold 'Volume Up' button and insert cable! ---
Connection opened successfully
Establish connection with device...
Kick ...
OSBL alive
Init Ok
OSBL info 
Prt : 1.1
Ver : 1.1.0.6
Bld : 12
Tms : 17.02.2012 / 12:40:05

osbl.cer ,  Hash : 0C203F23776466E755E9955A9F8F9A39A0888B8E
osbl.mbn , len : 0x000D4A28 , Type : Data
Will flash 1 regions
OSBL flashing done

Flashing done!
Reboot device Ok

All done, Phone will Reboot Now
If phone Power On - Wait, until BEST detect it
Back to Extended, Press Check/Info
Connect phone on selected interface...

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
[0] MBR 
Name   : SECBOOT
Start  : 0x00000001
Lenght : 0x000003E8
[1] MBR 
Name   : OSBL
Start  : 0x000003E9
Lenght : 0x00000BB8
[2] MBR 
Name   : MODEM_FS
Start  : 0x00000FA1
Lenght : 0x000493E0
[3] MBR 
Name   : EBR
Start  : 0x0004A381
Lenght : 0x01D51C7F
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Lumia eMMC drive disconected!

Connect phone on selected interface...

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
[0] MBR 
Name   : SECBOOT
Start  : 0x00000001
Lenght : 0x000003E8
[1] MBR 
Name   : OSBL
Start  : 0x000003E9
Lenght : 0x00000BB8
[2] MBR 
Name   : MODEM_FS
Start  : 0x00000FA1
Lenght : 0x000493E0
[3] MBR 
Name   : EBR
Start  : 0x0004A381
Lenght : 0x01D51C7F
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Lumia eMMC drive disconected!

Connect phone on selected interface...

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
[0] MBR 
Name   : SECBOOT
Start  : 0x00000001
Lenght : 0x000003E8
[1] MBR 
Name   : OSBL
Start  : 0x000003E9
Lenght : 0x00000BB8
[2] MBR 
Name   : MODEM_FS
Start  : 0x00000FA1
Lenght : 0x000493E0
[3] MBR 
Name   : EBR
Start  : 0x0004A381
Lenght : 0x01D51C7F
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Lumia eMMC drive disconected!

Connect phone on selected interface...

Backup NV partitions...
Backup Security block : SFSNV
Saved as : _SFSNV_backup.back
Backup Security block : SFSBKP0
Saved as : _SFSBKP0_backup.back
Backup Security block : SFSBKP1
Saved as : _SFSBKP1_backup.back
Restore Partition : SFSBKP0
Block Write done!
Restore Partition : SFSBKP1
Block Write done!
=== Info ===
To make phone works do next : 
1. Restore BL to DLOAD
2. Go to Flashing Tab. Not select any product/Files
3. Enable ONLY 'Reset EFS' option
4. Press 'FLASH' button
5. Connect phone, while hold 'VolUp' button
Phone will power On after few seconds
=== Info ===

Done!

Lumia eMMC drive disconected!

Connect phone on selected interface...
For now, phone stuck in qcmm mode, I can't restore it to dload.
Code:
Connect phone on selected interface...

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Restoring OSB to DLOAD
Product : RM-801 (Lumia 800)
Restore BL Ok, OSBL changed to DLOAD!
Done

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Lumia eMMC drive disconected!

Connect phone on selected interface...

Checking for device...
Qualcomm MMC Storage , rev : 2.31
Drive space  : 14 GiB
Drive Index  : 2

Processing MBR...
Processing EBR...

Check product info...
Current OSBL mode : QUALCOMM
Found : SeaRay
Model : RM-801 , RM-819
Model : Lumia 800
Phone Id empty :(

Lumia eMMC drive disconected!

Connect phone on selected interface...
There is any chance to revive this phone?
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Old 04-01-2015, 18:34   #2 (permalink)
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Dzirt's Avatar
 
Join Date: Nov 2009
Location: Syberia
Age: 34
Posts: 12,508
Member: 1157320
Status: Offline
Thanks Meter: 6,192
Hello. Thanks

Looks like eMMC fault or some line between.
Need open and resolder , for start. After - check, how this helps to the phone.
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