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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 05-16-2013, 11:35   #1 (permalink)
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Lumia 920 Red screen


Lumia 920 AT&T after reflash not boot. Screen red with nokia on it. How to fix it?
Code:
Connect phone on selected interface...

Core : v1.64 , WP8x FlashEngine : v1.7

FFU : RM820_1232.5957.1308.0000_RETAIL_nam_canada_200_00_146418_prd_signed.ffu
Checking FFU file, wait...
FFU Revision ID   : 2.0
FFU Model ID      : Nokia.MSM8960.P4301
FFU RootKeyHash   : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
FFU Languages     : Albanian , Arabic , Azerbaijan(Latin) , Belorusian , Bulgarian , Catalan , Croatian , Czech , Danish (Denmark) , Dutch (Netherlands) , English (UK) , English , Estonian , Filipino (Philippines) , Finnish , French , German , Greek , Hwbre (Israel) , Hindi (India) , Hungarian , Indonesian , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Macedonian , Malay (Malaysia) , Norwegian (Bokmal , Norway) , Persian (Iran) , Polish , Portuguese(Brazil) , Portuguese(Portugal) , Romanian , Russian , Serbian (Latin) , Chinese , Slovak , Slovenian , Spanish(Mexico) , Spanish , Swedish , Thai , Chinese(Taiwan) , Turkish , Ukrainian , Uzbekistan(Latin) , Vietnamese , 
FFU ChipSectors   : 20971520
FFU Header        : 0x000C0000
FFU Payload       : 0x55720000
FFU FastVerify    : Ok

Waiting for phone...
Dead mode is selected , no phone in normal mode found
1. Press and hold : "Volume Down" + "Power On"
2. Insert USB cable
3. When cable connected and you feel short vibra - release buttons

Device catched in BOOT mode!
Collect Info...
=== Nokia Flash App info :
Protocol Version        : 1.9
Protocol Implementation : 1.16
=== Phone Initial info :
Phone Model ID : Nokia.MSM8960.P4301_ATT.3.2.1
=== Security Initial info :
Security Status   : 010100000101
Secure FFU Status : 000000000000
Device RootKey    : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
=== Other info :
SD present        : False

FFU : RM820_1232.5957.1308.0000_RETAIL_nam_canada_200_00_146418_prd_signed.ffu
Checking...
Device RootKey Match with FFU RootKey!
Device ProductID Match with FFU ProductID!
ProductID : Nokia.MSM8960.P4301
DevRKH    : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
All Ok, Continue flashing...

Perform Data Partition Erase
Erase done

FFU : RM820_1232.5957.1308.0000_RETAIL_nam_canada_200_00_146418_prd_signed.ffu
Flashing FFU
Sending FFU Header Data... 
Header sent , accept$
Sending FFU Payload Data... 
€‹B
Red Light :(
Error during flashing!
LastErr : FFFFFFFFFFFFFFFF00000000

Connect phone on selected interface...
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Old 05-16-2013, 11:39   #2 (permalink)
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Hello.
Flash latest firmware with "Recovery" Checked.
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Old 05-16-2013, 11:51   #3 (permalink)
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I'll try but latest AT&T firmware hasnt russian language, have any ideas how to add it?
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Old 05-16-2013, 16:11   #4 (permalink)
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Flashing 1232.5962.1314.0001 firmware helped, thanks.
Code:
Connect phone on selected interface...

Core : v1.64 , WP8x FlashEngine : v1.7

FFU : RM820_1232.5962.1314.0001_RETAIL_nam_usa_100_01_167647_prd_signed.ffu
Checking FFU file, wait...
FFU Revision ID   : 2.0
FFU Model ID      : Nokia.MSM8960.P4301_ATT
FFU RootKeyHash   : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
FFU Languages     : English , French , Korean , Portuguese(Brazil) , Spanish(Mexico) , Chinese(Taiwan) , 
FFU ChipSectors   : 20971520
FFU Header        : 0x000C0000
FFU Payload       : 0x423E0000
FFU FastVerify    : Ok

Waiting for phone...
Dead mode is selected , no phone in normal mode found
1. Press and hold : "Volume Down" + "Power On"
2. Insert USB cable
3. When cable connected and you feel short vibra - release buttons

Device catched in BOOT mode!
Collect Info...
=== Nokia Flash App info :
Protocol Version        : 1.9
Protocol Implementation : 1.16
=== Phone Initial info :
Phone Model ID : Nokia.MSM8960.P4301_ATT.3.2.1
=== Security Initial info :
Security Status   : 010100000101
Secure FFU Status : 000000000000
Device RootKey    : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
=== Other info :
SD present        : False

FFU : RM820_1232.5962.1314.0001_RETAIL_nam_usa_100_01_167647_prd_signed.ffu
Checking...
Device RootKey Match with FFU RootKey!
Device ProductID Match with FFU ProductID!
ProductID : Nokia.MSM8960.P4301_ATT
DevRKH    : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
All Ok, Continue flashing...

Perform Data Partition Erase
Erase done

FFU : RM820_1232.5962.1314.0001_RETAIL_nam_usa_100_01_167647_prd_signed.ffu
Flashing FFU
Sending FFU Header Data... 
Header sent , accept$
Sending FFU Payload Data... 
Finishing flashing 

Flashing done!
Green Light :)
Total flash time : 00:02:18

Rebooting

Connect phone on selected interface...
Also I need to add languages by flashing Rogers' firmware. Is it possible to do it with BEST?
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Old 05-16-2013, 17:35   #5 (permalink)
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BEST can flash phone, but if phone not accept FW - it will not work. You will have same result as with your first try.
Such method, as reflash older for flash other - is not right. "users" always make things too much complicated. So, if check problem exactly - you can flash same or upper version without problem. Roll back possible, but not always work well.
That is result after my week play with few lumia's.
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Old 05-16-2013, 17:50   #6 (permalink)
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Phone had lock but I was pretty sure I upgraded firmware. Anyway are there any method to add languages?
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Old 05-17-2013, 13:43   #7 (permalink)
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Not yet any. I will check, what possible do.
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