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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 11-10-2015, 14:52   #1 (permalink)
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Lumia 920 (rm-821) boot repair done, but touch screen doesn't work


Can it be somehow software? (customer says it's work till it die)

I flashed diffirent firmrawe (including by product code)

Any suggestions?
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Old 11-10-2015, 14:57   #2 (permalink)
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Hello,
Flash with lower version(downgrade) with original product code
post result/logs...
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Old 11-11-2015, 09:10   #3 (permalink)
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Quote:
Originally Posted by syed tuqeer View Post
Hello,
Flash with lower version(downgrade) with original product code
post result/logs...
Downgrade from 3051 to 3047, all same

Log:

Card found: S/N : CD6E29D8 , v0126
Registered to: 2hard4u

Connect phone on selected interface...

Core : v2.13 , WP8x FlashEngine : v9.3

FFU : RM821_3047.0000.1326.2005_RETAIL_eu_russia_216_05_ 256734_prd_signed.ffu
Checking FFU file, wait...
FFU Revision ID : 2.0
FFU Model ID : Nokia.MSM8960.P4301
FFU RootKeyHash : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
FFU Languages : Azerbaijan(Latin) , Belorusian , English , Estonian , French , German , Italian , Kazakh , Latvian , Lithuanian , Portuguese(Portugal) , Romanian , Russian , Spanish , Ukrainian , Uzbekistan(Latin) ,
FFU ChipSectors : 20971520
FFU Header : 0x000C0000
FFU Payload : 0x4AC00000
FFU FastVerify : Ok

Waiting for phone...
Dead mode is selected , no phone in normal mode found
1. Press and hold "Volume Down"
2. Insert USB cable
3. Hold button until phone will be detected

Device catched in BOOT mode!
Boot Mode confirmed!
Setting Preloder
Collect Info...
Setting Application
Setting Secure
Collect Info...
=== Nokia Flash App info :
Protocol Version : 1.18
Protocol Implementation : 2.2
=== Phone Initial info :
Phone RMxxx ID : RM-821
Phone Model ID : Nokia.MSM8960.P4301.3.2.1
Phone Model PC : 059Q971
Phone IMEI : 356355054655715
=== eMMC info :
eMMC Vendor : Hynix
eMMC CID : 0090
eMMC Size : 29824 MiB
=== Security Initial info :
Security Status : 010100000101
Secure Boot : Enabled
Secure eFUSE : Enabled
JTAG : Disabled
RDC Key : Not Present (Retail)
UEFI SBoot : Enabled
SecHW Key : Exists
Device RootKey : 00E9427DF118D9E27D098D13BECB6C6C89CE59F4
=== Other info :
SD present : False

Full Check skipped , will be checked by ImageSignature


Battery Level : 1%
[Info] : Battery level is low, but ignored in settings. Continue at user risk.
Battery Level enough to flash

FFU : RM821_3047.0000.1326.2005_RETAIL_eu_russia_216_05_ 256734_prd_signed.ffu
Flashing FFU
Sending FFU Header CertData
Header sent , accepted
Perform Data Partition Erase
Erase done
Sending FFU Payload Data...
Finishing flashing

Flashing done!
Green Light

Image Sent, processing PostFlash
Make Factory Set : Ok
Restore RAMBkp : Ok
PostFlash Finished

Total flash time : 00:03:08

Rebooting

Connect phone on selected interface...
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Old 11-11-2015, 09:54   #4 (permalink)
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Boot has nothing to do with touch. Check digitezer first from working one.
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Old 11-11-2015, 10:37   #5 (permalink)
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Quote:
Originally Posted by JayDi View Post
Boot has nothing to do with touch. Check digitezer first from working one.
Found issue on touchscreen jack!
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