my best dongle showing (unknown ) error

[unlock & flash]

hello best team my dongle from last few month i am cant use ,when i am going to best software open its show some error messege.below i am attach as a screen shot.i am changed pc,used lastest best exe,but same.in my pc i try another best dongle its working fine .pls solved my issue

[Dzirt]

Was used some sniffing/sharing software. Dongle blocked. Use search for fix problem. Or read info with Dongle Manager. It will say exactly.

[unlock & flash]

Originally Posted by Dzirt

Was used some sniffing/sharing software. Dongle blocked. Use search for fix problem. Or read info with Dongle Manager. It will say exactly.

thats means its have to solved myself,from best team will not get any advice,if i cant solved myself so can i through in durstbin,

[YellowBoss]

You can not solve it by yourself.
To solve any kind of problems with blocked/damaged Smart-Cards/Dongles you can contact to [email protected]

[unlock & flash]

Card type: [BEST] Card-Reader: FT SCR2000 0
Dongle serial No (S/N): 29359870
Firmware version: 0118.04
"UK edition" status: On
Last launched application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
Support area: BB5 Easy Service Tool [BEST] - support
- Username: xxxxxxxxx
- Password: xxxxxxxxx
Online Service Account: Infinity-Box - Online Service
- Username: 0xxxxxxx
- Password: xxxxxxxxxxx
Dongle key: 7F4B16A60E082E4B

Dongle [29359870] identification data is damaged, error code #30
contact to support: [email protected]
It may be a problems for Smart-Card firmware upgrade via Card-Reader (FT SCR2000 0)
Look here: server1 download area
Dongle parameters checksum: EA7755

[unlock & flash]

ok,i am sent an email to infinity support team ,now time for wait when they reply ,

[InfinityHelp]

Hello!

i have answered your email

[unlock & flash]

just hang on

location server...
server adress found#1
connecting to server#1

[InfinityHelp]

hello!

try again, on my side all is working smooth

[unlock & flash]

Originally Posted by InfinityHelp

hello!

try again, on my side all is working smooth

ok finally,my best now working,but from your reply mail i dont clear reason of blocked my dongle .not happend anything like that which are u wrote in your reply mail.since 5 years ago my infinity was blocked like that and after sent a mail to infinity team unblocked my box .dont know what was mean reason ....

anyway thanks ,

[YellowBoss]

Originally Posted by unlock & flash

ok finally,my best now working,but from your reply mail i dont clear reason of blocked my dongle .not happend anything like that which are u wrote in your reply mail.since 5 years ago my infinity was blocked like that and after sent a mail to infinity team unblocked my box .dont know what was mean reason ....

anyway thanks ,

Hello,

Please, see post #2 in current thread regarding problem reason.

[abakwa]

From dongle manager i read this: See attachment for problem
Card type: [BEST] Card-Reader: FT SCR2000 0
Dongle serial No (S/N): 3707AB79
Firmware version: 0118.04
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
- 05: content extractor v.0118
Support area: BB5 Easy Service Tool [BEST] - support
- Username: 3707AB79
- Password: xxxx
Online Service Account: Infinity-Box - Online Service
- Username: 033707AB79
- Password: xxxx
It may be a problems for Smart-Card firmware upgrade via Card-Reader (FT SCR2000 0)
Look here: server1 download area
Dongle parameters checksum: D18830

[abakwa]

how can i edit my first post??

[YellowBoss]

Originally Posted by abakwa

how can i edit my first post??

The only way: think before write

[YellowBoss]

Originally Posted by abakwa

From dongle manager i read this: See attachment for problem
Card type: [BEST] Card-Reader: FT SCR2000 0
Dongle serial No (S/N): 3707AB79
Firmware version: 0118.04
Dongle status: activated
"UK edition" status: Off
Last launched application: 0000 v.0000
Active modules:
- 03: [BEST] v.0118
- 05: content extractor v.0118
Support area: BB5 Easy Service Tool [BEST] - support
- Username: 3707AB79
- Password: xxxx
Online Service Account: Infinity-Box - Online Service
- Username: 033707AB79
- Password: xxxx
It may be a problems for Smart-Card firmware upgrade via Card-Reader (FT SCR2000 0)
Look here: server1 download area
Dongle parameters checksum: D18830

It was a software <-> server connection error. Try again now.