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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 06-07-2012, 07:04   #1 (permalink)
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My best smartcard is not working. Blocked?

Hi,
My InfinityBEST smartcard is not working,
is it blocked?

Code:
 S/N 01B1:0118
registered to: ritesh
Need help
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Old 06-07-2012, 07:16   #2 (permalink)
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Quote:
Originally Posted by Riteshgpt60 View Post
Hi,
My InfinityBEST smartcard is not working,
is it blocked?

Code:
 S/N 01B1:0118
registered to: ritesh
Need help

contect your nearest reseller...............
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Old 06-07-2012, 11:07   #3 (permalink)
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send full dongle details with error message to dongle@infinity-box.com
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Old 06-07-2012, 20:30   #4 (permalink)
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Quote:
Originally Posted by Riteshgpt60 View Post
Hi,
My InfinityBEST smartcard is not working,
is it blocked?

Code:
 S/N 01B1:0118
registered to: ritesh
Need help
Hello,

What is "not working" means ?
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Old 06-09-2012, 06:13   #5 (permalink)
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Quote:
Originally Posted by Infinity-Box View Post
send full dongle details with error message to dongle@infinity-box.com


Quote:
Originally Posted by YellowBoss View Post
Hello,

What is "not working" means ?
when i put my smart card on my reader BEST doesn't start




And when i put my friend's smartcard on my reader, it work,
I think my smart card it damage,?

Need help
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Old 06-09-2012, 09:10   #6 (permalink)
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Quote:
Originally Posted by Riteshgpt60 View Post
when i put my smart card on my reader BEST doesn't start




And when i put my friend's smartcard on my reader, it work,
I think my smart card it damage,?

Need help
Yes, it looks like something wrong with your card.

1. What was happened that dongle stop to work ?
2. Try to read data from card with DongleManager. What is the results ?
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Old 06-09-2012, 10:46   #7 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Yes, it looks like something wrong with your card.

1. What was happened that dongle stop to work ?
2. Try to read data from card with DongleManager. What is the results ?
my smartcard stop working when my old reader stopped working,

when i try to read data with DongleManager, i got error,

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Old 06-10-2012, 08:42   #8 (permalink)
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Hello,

If you can run BEST with "Your Reader" + "Friend's card" this means that your card-reader works good.

Let's test your smart-card, then we will see what to do.
1. download http://server1.infinity-box.biz/down...ile=CardID.rar
2. run CardID.exe
3. selct Card-Reader
4. click to "Read" button

Show here text from software log window.

Please, do not send screenshot/pictures, just copy/paste text from DongleManager window to your message !
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Old 06-11-2012, 07:00   #9 (permalink)
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it can't connect
Quote:
Error when connecting card in FT SCR2000 0!
SmartCard API error #2148532329
The smart card has been removed, so that further communication is not possible.
Error when connecting card in FT SCR2000 1!
SmartCard API error #2148532329
The smart card has been removed, so that further communication is not possible.
Error when connecting card in FT SCR2000 2!
SmartCard API error #2148532329
The smart card has been removed, so that further communication is not possible.
Error when listing readers!
SmartCard API error #2148532270
Cannot find a smart card reader.
need help
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Old 06-11-2012, 10:40   #10 (permalink)
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Hello

Check on any other PC have no installed any Smartcard and let us know .
its looks like Drivers problem
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Old 06-11-2012, 11:38   #11 (permalink)
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Quote:
Originally Posted by Mohsin-* View Post
Hello

Check on any other PC have no installed any Smartcard and let us know .
its looks like Drivers problem
no its not driver problem,
my smart card is not working anymore,

Can it be possible to activate my BEST smartcard into my Main Infinity box?
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Old 06-11-2012, 12:20   #12 (permalink)
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Hello

If u Check in Other PC , its is batter then Final Result " card damage "
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Old 06-11-2012, 12:46   #13 (permalink)
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how to repair ''card damage''
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Old 06-11-2012, 13:40   #14 (permalink)
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Hello

First Check on another PC have XP installed .and let me know Result
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