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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 10-17-2019, 20:43   #1 (permalink)
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My dongle is not working plz help


i m user of infinity dongle since 5 or 6 years now i need help plz
>> > before 1
>> > week i renew my dongle it was expired after renew i try to update my
>> > dongle
>> > idnt know wat happened its failed on half now
>> > its giving me error dongle not detecting wat can i do help mee plz
>> > = DongleManager [Infinity] v1.72 [10/17/2019 11:57:37] ===
>> > Searching...
>> > Card-Reader: Generic EMV Smartcard Reader 0
>> > HWID: 01069E7C20281292
>> > Box/Dongle is not found
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Old 10-17-2019, 21:43   #2 (permalink)
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smard card damaged or its driver issue or try another computer

also put sim card in another reader
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Old 10-19-2019, 14:06   #3 (permalink)
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Quote:
Originally Posted by zeeshan0300 View Post
i m user of infinity dongle since 5 or 6 years now i need help plz
>> > before 1
>> > week i renew my dongle it was expired after renew i try to update my
>> > dongle
>> > idnt know wat happened its failed on half now
>> > its giving me error dongle not detecting wat can i do help mee plz
>> > = DongleManager [Infinity] v1.72 [10/17/2019 11:57:37] ===
>> > Searching...
>> > Card-Reader: Generic EMV Smartcard Reader 0
>> > HWID: 01069E7C20281292
>> > Box/Dongle is not found
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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