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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 02-20-2013, 07:33   #1 (permalink)
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my best dongle is dead


my best dongle is dead always show dongle is not conectedplz help me best team ..........
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Old 02-20-2013, 10:23   #2 (permalink)
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Originally Posted by master mobiles View Post
my best dongle is dead always show dongle is not conectedplz help me best team ..........
Hello,

What was happened that box stop to work ?
Have you changed PC or anything else ?
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Old 02-20-2013, 18:59   #3 (permalink)
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Originally Posted by YellowBoss View Post
Hello,

What was happened that box stop to work ?
Have you changed PC or anything else ?
yes my best dongle stop to work driver all thin OK but best software always show best dongle is not connected

i did every thing change PC change usb port reinstall windows reinstall drivers else ..........

suddenly one day he was working one time and after put out the usb port and again put in to usb port then not working best software show Best dongle is not connected

i change the dongle Sim socket but no success ..........

still i loss my best dongle
till i use best dongle cracked its not enjoy able to use cracked software
plz recover my best dongle i want to use original.........

*** blessed you
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Old 02-20-2013, 20:15   #4 (permalink)
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Hello,

Try to clean Smart-Card contacts, this may helps.
Also you can try to heat smart-card little bit, this may solve the problem if it was contacts problem.

Also we can try to re-program this card remotely, but if cards become damaged physically this operation may not helps.
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Old 02-21-2013, 09:28   #5 (permalink)
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Originally Posted by YellowBoss View Post
Hello,

Try to clean Smart-Card contacts, this may helps.
Also you can try to heat smart-card little bit, this may solve the problem if it was contacts problem.

Also we can try to re-program this card remotely, but if cards become damaged physically this operation may not helps.
yes i clean the smart card and i heat the best dongle little bit , when i heat the dongle smart card is not in the dongle , i take out it the dongle
smart card is ok and perfect

i think the fault in the dongle parts may be dongle chips ic are damaged
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Old 02-21-2013, 17:34   #6 (permalink)
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Originally Posted by master mobiles View Post
yes i clean the smart card and i heat the best dongle little bit , when i heat the dongle smart card is not in the dongle , i take out it the dongle
smart card is ok and perfect

i think the fault in the dongle parts may be dongle chips ic are damaged
So simply Put Card in to Pkey Reader
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Old 02-22-2013, 10:31   #7 (permalink)
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So simply Put Card in to Pkey Reader
Brother i put card in reader but same error best dongle is not conected
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Old 02-22-2013, 11:35   #8 (permalink)
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Originally Posted by master mobiles View Post
Brother i put card in reader but same error best dongle is not conected
We can try to re-program this card remotely, but if cards become damaged physically this operation may not helps.
To make re-programming try contact to [email protected]
You should tell to us your Dongle S/N (check it in old log files) and explain the problem well to supporter via e-mail.
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Old 02-25-2013, 08:46   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
We can try to re-program this card remotely, but if cards become damaged physically this operation may not helps.
To make re-programming try contact to [email protected]
You should tell to us your Dongle S/N (check it in old log files) and explain the problem well to supporter via e-mail.
i contact with him . he said ur dongle card reader problem chipset problem
plz hel me ... tell me which ic is damage
or
where i bought the new best dongle smart card reader
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Old 02-25-2013, 13:00   #10 (permalink)
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Originally Posted by master mobiles View Post
i contact with him . he said ur dongle card reader problem chipset problem
plz hel me ... tell me which ic is damage
or
where i bought the new best dongle smart card reader
BEST Dongle has 2 parts:
1. Card-Reader (small USB device that looks like a flash disk)
2. BEST Smart-Card (white card like an ordinary SIM card)

If you have other Card-Reader f.e. PKey - insert BEST SmartCard into that Card Reader and see results.
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Old 02-27-2014, 15:49   #11 (permalink)
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Donate money to this user
.............................................

Last edited by YellowBoss; 02-27-2014 at 23:16. Reason: wrong link
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Old 02-27-2014, 23:17   #12 (permalink)
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Originally Posted by mransar View Post
.............................................
Dear Friend !

You have posted link to wrong product.
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Old 12-28-2015, 04:06   #13 (permalink)
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Originally Posted by YellowBoss View Post
Dear Friend !

You have posted link to wrong product.
Sir my bst dongle blinks low red light and cannot connect to any pc there is no smartcard inserted only hardware dongle i have resold all parts but same condition plz help
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Old 12-28-2015, 13:10   #14 (permalink)
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Originally Posted by pramoj View Post
Sir my bst dongle blinks low red light and cannot connect to any pc there is no smartcard inserted only hardware dongle i have resold all parts but same condition plz help
Hello,

You must have Smart-Card inserted into Card-Reader !
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Old 08-20-2019, 14:05   #15 (permalink)
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Boot: Usb Key BL V1.22
Connect to server .... ok
Update firmware step1 ... ok
Update firmware step2 ... failed 21,error

after this error my bst dongle not working...
only red light showing...

i was changed 8.000 ctrystal but same problem...
dongle port is also showing but not working..

in bst fwupdater is showing empty no, serial key number showing
....
and update button is desible...

plzzzzz help me
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