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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 08-15-2019, 20:24   #1 (permalink)
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New infinity-best


Dear team ! I just bought this infinity-best dongle,
Card found: S/N : 9F186439 , v0137
License file not found
file C:/Infinity Box/BEST/license_best_9F186439.ask created - ok

It cannot create license file through my username (olufemi)and gmail ([email protected]

And I can't find it through my Gmail inbox or spam.
Pls I need help urgently.
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Old 08-15-2019, 23:31   #2 (permalink)
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Please I need a respond !!!!!!
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Old 08-16-2019, 05:09   #3 (permalink)
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same problem

disable Firewall unistall antivirus .Reinstall system. use workng Three mail adress can't solved problem.Create file *.dat file but 0 kb.Click create buton software freezin and not responding.change card reader same problem

Serial No (S/N): C5528B66
Firmware version: 0122.02
Pls help

[email protected] [email protected] [email protected]
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Old 08-16-2019, 10:08   #4 (permalink)
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Quote:
Originally Posted by Oyetunde Semiu View Post
Dear team ! I just bought this infinity-best dongle,
Card found: S/N : 9F186439 , v0137
License file not found
file C:/Infinity Box/BEST/license_best_9F186439.ask created - ok

It cannot create license file through my username (olufemi)and gmail ([email protected]

And I can't find it through my Gmail inbox or spam.
Pls I need help urgently.
Hello,

Disable your PC Antivirus/Firewall or give enough access for BEST.exe !

- Close [BEST] software
- Install [BEST] software version 2.29 or higher !
- Go to c:/InfinityBox/BEST folder
- Delete License_best_xxxxxxxx.ask file
- Delete License_best_xxxxxxxx.dat file
- Run [BEST] software
- Enter your GOOD WORKING e-mail address and you will get new licence file via e-mail
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Old 08-16-2019, 10:09   #5 (permalink)
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Quote:
Originally Posted by GOK-TEPE View Post
same problem

disable Firewall unistall antivirus .Reinstall system. use workng Three mail adress can't solved problem.Create file *.dat file but 0 kb.Click create buton software freezin and not responding.change card reader same problem

Serial No (S/N): C5528B66
Firmware version: 0122.02
Pls help

[email protected] [email protected] [email protected]
Please check your other post for an answer.
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Old 08-16-2019, 13:05   #6 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Disable your PC Antivirus/Firewall or give enough access for BEST.exe !

- Close [BEST] software
- Install [BEST] software version 2.29 or higher !
- Go to c:/InfinityBox/BEST folder
- Delete License_best_xxxxxxxx.ask file
- Delete License_best_xxxxxxxx.dat file
- Run [BEST] software
- Enter your GOOD WORKING e-mail address and you will get new licence file via e-mail
Same problem, it is always hang on
file C:/InfinityBox/BEST/license_best_9F18649.ask created -ok it cannot creat license file.
I format my pc scan it disable antivirus and firewall. Nothing done. Please help.
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Old 08-16-2019, 16:05   #7 (permalink)
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use vpn . donglemanager check update no problem but licance window click create buton freeze program.C:/InfinityBox/BEST/license_best_C5528B66.ask/ created
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Old 08-16-2019, 16:42   #8 (permalink)
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Quote:
Originally Posted by GOK-TEPE View Post
use vpn . donglemanager check update no problem but licance window click create buton freeze program.C:/InfinityBox/BEST/license_best_C5528B66.ask/ created
so it works for you via VPN. Right ?
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Old 08-16-2019, 17:21   #9 (permalink)
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Quote:
Originally Posted by Oyetunde Semiu View Post
Same problem, it is always hang on
file C:/InfinityBox/BEST/license_best_9F18649.ask created -ok it cannot creat license file.
I format my pc scan it disable antivirus and firewall. Nothing done. Please help.
Working perfectly now !!! Thanks.
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Old 08-16-2019, 18:03   #10 (permalink)
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Quote:
Originally Posted by Oyetunde Semiu View Post
Working perfectly now !!! Thanks.
Do you mean VPN helps ?
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Old 08-16-2019, 20:01   #11 (permalink)
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No not VPN , I used another PC and immediately done and after 10min they sent the license through my Gmail and working perfectly.
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Old 08-16-2019, 20:24   #12 (permalink)
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Quote:
Originally Posted by Oyetunde Semiu View Post
No not VPN , I used another PC and immediately done and after 10min they sent the license through my Gmail and working perfectly.
This means it was some kind of firewall and/or antivirus block at your first PC.
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Old 08-16-2019, 22:00   #13 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
This means it was some kind of firewall and/or antivirus block at your first PC.
I think so !!!!!!!!!!!!!!!
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Old 08-21-2019, 05:40   #14 (permalink)
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Sir im sent you ask file pls generate dat file
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Old 08-21-2019, 16:19   #15 (permalink)
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Quote:
Originally Posted by GOK-TEPE View Post
Sir im sent you ask file pls generate dat file
Hello,

Please follow this instruction - https://www.infinity-box.com/support/?r=27&a=47
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