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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-15-2019, 05:56   #1 (permalink)
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Nokia 2.1 TA-1080 Read Info ok but FRP RESET Fail help please


Read Info OK
Quote:
Operation : Identify [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : E2M
HW version : PVT
HW variant : FIH eMMC
HW RF_BAND : G_850_900_1800_1900^W_1_5_8^L_1_3_5_7_8_20_38_40
SW version : E2M-113B-0-00WW-B04
SW serialnm : E2MBA80111002394
SW secured : YES
Project DevCode : E2M
Bootloader type : RETAIL
Security Version : 0004

Done!
Elapsed: 00:00:08

Reconnect Power/Cable!
RESET FRP Fails
Quote:
Operation : Reset Settings [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-113B-0-00WW-B04
Package : E2M-108C

Device : E2M ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

Last edited by >>Gsmmilon>>; 08-15-2019 at 06:03.
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Old 08-17-2019, 21:27   #2 (permalink)
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use old versions.....................
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Old 08-18-2019, 12:58   #3 (permalink)
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Quote:
Originally Posted by snak2 View Post
use old versions.....................
Old Version
New Version
Still Same Problem
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Old 08-19-2019, 10:03   #4 (permalink)
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Quote:
Originally Posted by >>Gsmmilon>> View Post
Read Info OK


RESET FRP Fails
Code:
Process faled: Server reported error: 62 EXTERNAL_ORDER
Currently this service is server based and system is in offline mode.
As soon an service will be back it will be a special announce.
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