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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-22-2019, 17:33   #1 (permalink)
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Red face Nokia 2.1 ta-1080 reset error


NOKIA 2.1 TA-1080 RESET ERROR


Operation : Reset Settings [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-035B-0-00WW-B03
Package : E2M-026C

Device : E2M ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!


Reconnect Power/Cable!
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Old 08-22-2019, 18:39   #2 (permalink)
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Quote:
Originally Posted by shazzmob View Post
NOKIA 2.1 TA-1080 RESET ERROR


Operation : Reset Settings [FTM] [ v1.18 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-035B-0-00WW-B03
Package : E2M-026C

Device : E2M ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!


Reconnect Power/Cable!
it's a server-based operation and it's offline at the moment. Paid version of this system should be available in some time.
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