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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 10-09-2017, 06:57   #1 (permalink)
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not open best dongle dongle not found


=== DongleManager [Infinity] v1.70 [10/9/2017 10:56:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001BDCB00001942
=== Process started: 10/9/2017 10:56:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 10-09-2017, 13:23   #2 (permalink)
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Quote:
Originally Posted by imeilock View Post
=== DongleManager [Infinity] v1.70 [10/9/2017 10:56:43] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001BDCB00001942
=== Process started: 10/9/2017 10:56:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC
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Old 10-09-2017, 13:58   #3 (permalink)
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sir 100000% infinty smart card ..........................
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Old 10-09-2017, 14:14   #4 (permalink)
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Read Dongle S/N and send problem details and full text via e-mail to support:
help [at] infinity-box.com
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Old 10-09-2017, 14:14   #5 (permalink)
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Read Dongle S/N and send problem details and full text via e-mail to support:
help [at] infinity-box.com
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Old 10-09-2017, 15:01   #6 (permalink)
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sir dongle not conect show dongle not found sir
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Old 10-10-2017, 00:14   #7 (permalink)
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Quote:
Originally Posted by imeilock View Post
sir dongle not conect show dongle not found sir
this means it's not Infinity Smart-Card.

so read S/N and copy/paste text here otherwise connect another smart-card to PC.
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Old 10-10-2017, 07:44   #8 (permalink)
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sir this is infinty smart card sir i use already but not work this time
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Old 10-10-2017, 07:51   #9 (permalink)
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- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 10-10-2017, 08:29   #10 (permalink)
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Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 01018A7F
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 2013
Serial Number: 01018A7F
Batch Identifier: 14D1
Module Fabricator: 1292
Module Packaging Date: 2083
IC Card Manufacturer: 2003
IC Em******* Date: 2083
Pre Personalizer: 2004
Pre Personalization Date: 2083
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 01018A7F14D11292
GP Version: 2.1.1
SCP Version: 1, Option: 5

Last edited by imeilock; 10-10-2017 at 08:36.
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Old 10-10-2017, 08:33   #11 (permalink)
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Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 01018A7F
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 2013
Serial Number: 01018A7F
Batch Identifier: 14D1
Module Fabricator: 1292
Module Packaging Date: 2083
IC Card Manufacturer: 2003
IC Em******* Date: 2083
Pre Personalizer: 2004
Pre Personalization Date: 2083
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 01018A7F14D11292
GP Version: 2.1.1
SCP Version: 1, Option: 5
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Old 10-10-2017, 15:18   #12 (permalink)
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much better...
please in future do not lie and connect right dongle, this helps you to save a lot of time.

now update dongle firmware ONLY ONE TIME !
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Old 10-11-2017, 13:17   #13 (permalink)
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what mean sir?????????????????????
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Old 10-11-2017, 20:21   #14 (permalink)
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What mean what sir ?
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