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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-26-2015, 08:00   #1 (permalink)
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Plz Help Me Problem BEST Dongle


Plz Help Me Problem BEST Dongle.

After Update Dongle With Dongle Manager My Dongle Not found





and Now Dongle Manager also Can't Detected
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Old 08-26-2015, 08:04   #2 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
Plz Help Me Problem BEST Dongle.

After Update Dongle With Dongle Manager My Dongle Not found





and Now Dongle Manager also Can't Detected
Hi Bro
your problem driver
unistall all smard card driver PC restart
reinistall driver
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Old 08-26-2015, 08:09   #3 (permalink)
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But I have another dongle and that dongle work fine
and I also tried on other pc
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Old 08-26-2015, 13:39   #4 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
Plz Help Me Problem BEST Dongle.

After Update Dongle With Dongle Manager My Dongle Not found





and Now Dongle Manager also Can't Detected
Hello,

Remove Smart-Card from Card-reader
Clecn Smart-Card contacts
Insert Card back

Also you can try to insert Card into another Card-reader
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Old 08-26-2015, 15:47   #5 (permalink)
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Dear YellowBoss Sir
At last I found It's smart card problem, but how I clean it?
If I change my smart card to another card reader/dongle then another card reader/dongl also stop working.
How I fix it?
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Old 08-26-2015, 20:05   #6 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
Dear YellowBoss Sir
At last I found It's smart card problem, but how I clean it?
If I change my smart card to another card reader/dongle then another card reader/dongl also stop working.
How I fix it?
Hello,
Sorry I did not understand well.
Do you mean that Smart-card is damaged or what ?

If Smart-Card become dead (PC can not detect it) the only way is - new Smart-Card.

If Smart-Card can be detected by PC - we can repair it by re-programming.
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Old 08-27-2015, 03:53   #7 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,
Sorry I did not understand well.
Do you mean that Smart-card is damaged or what ?

If Smart-Card become dead (PC can not detect it) the only way is - new Smart-Card.

If Smart-Card can be detected by PC - we can repair it by re-programming.
I dont know what is it.
How I understood that my Smart-Card is dead?


image upload

Last edited by anirbanprince; 08-27-2015 at 04:02.
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Old 08-27-2015, 08:42   #8 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
I dont know what is it.
How I understood that my Smart-Card is dead?


image upload
my card id is
Database: ./FSCard.ini
Card-Reader: Alcor Micro USB Smart Card Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 0100616D
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3172
Serial Number: 0100616D
Batch Identifier: 1C6A
Module Fabricator: 1292
Module Packaging Date: 5060
IC Card Manufacturer: 5003
IC Em******* Date: 5060
Pre Personalizer: 5004
Pre Personalization Date: 5060
Pre Personalization Equipment Identifier: 00000084
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0100616D1C6A1292
GP Version: 2.1.1
SCP Version: 1, Option: 5
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Old 08-27-2015, 09:04   #9 (permalink)
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@anirbanprince
Hello,

1. Update your Card-Reader Drivers:
Drivers - http://server1.infinity-box.com/down...T2K_x32_x64.7z
Instruction - http://server1.infinity-box.com/down...er_drivers.pdf

Also you can insert Smart-Card into another Card-Reader.


2. Run DongleManager
- Select [BEST] at bottom of page instead of "Autodetect"
- Update Dongle firmware
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Old 08-27-2015, 12:05   #10 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
@anirbanprince
Hello,

1. Update your Card-Reader Drivers:
Drivers - http://server1.infinity-box.com/down...T2K_x32_x64.7z
Instruction - http://server1.infinity-box.com/down...er_drivers.pdf

Also you can insert Smart-Card into another Card-Reader.


2. Run DongleManager
- Select [BEST] at bottom of page instead of "Autodetect"
- Update Dongle firmware
@YellowBoss
Stil same problem
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Old 08-27-2015, 12:36   #11 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
@YellowBoss
Stil same problem
What is "same" problem exactly ?
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Old 08-27-2015, 14:19   #12 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What is "same" problem exactly ?
thats my problem
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Old 08-27-2015, 14:46   #13 (permalink)
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- Run DongleManager
- Select [BEST] at bottom of page instead of "Autodetect"
- Update Dongle firmware
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Old 08-27-2015, 15:39   #14 (permalink)
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@YellowBoss
Doesn't work boss
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Old 08-27-2015, 16:58   #15 (permalink)
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Quote:
Originally Posted by anirbanprince View Post
@YellowBoss
Doesn't work boss
What is "Doesn't work" means ?
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