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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-24-2014, 11:04   #1 (permalink)
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problem reading wp8.1 lumia's


hi
Problem reading wp8.1 lumia's in normal mode-best software stop responding until wp8.1 lumia connected. Unplug cable - best start operate well.
No such problem with wp8.0 phones. Tested with latest wp drivers under windows7/7 64bit.
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Old 08-24-2014, 12:58   #2 (permalink)
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Hello.
With which model you try exactly? I check all with 630 and 930 Lumia's.
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Old 08-24-2014, 13:30   #3 (permalink)
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Many different. Now lumia 720 rm-885 in my hands.
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Old 08-24-2014, 14:18   #4 (permalink)
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Probably - it is because MS changed something.
Will repair broken screen on my 820 and update/check all. Thanks for info.
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Old 09-03-2014, 09:33   #5 (permalink)
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Fixed in 1.96 , please try.
Also included all latest CYAN (WP8.1) fw's inside

Code:
Phone found!
WP8x Nokia Phone detected
Read info... Ok

 === Main info === 
NCSD Version : 3.7
Sw Version   : 3051.50009.1424.0008
IMEI         : 354105050150605
ProductCode  : 059Q961
ProductSN    : CHO080098
Module Code  : 0205162
 === HW info === 
Public ID    : 99D630032E6480888C70D4343FDC9E3C890A82E4
HW Version   : 2431
BT Addr.     : C83D97A08418
Wlan Mac     : C83D97A170BC
Battery Level : 33 %
 === Branding and security info === 
Operator     : 000-RU
SimLock      : Unlocked
SimLock      : 2440700000000
Country      : Finland
Operator     : NOKIA (Open)
Branding     : RM-825_eu_russia_200
Sec. Mode    : Restricted
Done!
On support.


BR
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Old 09-03-2014, 10:19   #6 (permalink)
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thank you, with 1.96 all works ok: reading, changing modes
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Old 10-31-2014, 23:00   #7 (permalink)
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Hi !

I have the same problem with my Lumia 635 phone is not detected in normal mode.
I have windows 8 on my pc and the latest drivers installed.
Windows phone app for desktop is recognizing that phone no problem.
Version of best 1.98

Regards
Lucas
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Old 05-02-2015, 14:13   #8 (permalink)
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Trying to connect lumia 635 but same thing in normal mode....nothing is showing in software window.... how can i connect it?????????????
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Old 05-02-2015, 18:41   #9 (permalink)
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Hello. Install latest drivers from support first.
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