Problems to detect Lumia phones in Windows 7 64b - GSM-Forum

rodny19 · 12-18-2015, 20:24

I have installed last best software I install also the drivers from support and when I connect a lumia windows see it, but the best software didnt do anything. Any Idea?

JayDi · 12-19-2015, 08:33

Select correct tab in software first?

rodny19 · 12-19-2015, 14:20

I select the windows phone tab.

JayDi · 12-19-2015, 14:22

Check in device manager about correct driver - should be CareConnectivity or WinUSB Connectivity. If NULL - then reinstall drivers.

rodny19 · 12-19-2015, 14:27

it says libusb-win32 device
down Lumia(Normal Mode)
where is the drivers I must reinstall?

JayDi · 12-19-2015, 14:32

It wrong. Remove LibUSB filter. Then reinstall drivers manually.

rodny19 · 12-19-2015, 15:18

when you said remove libusb filter you mean unistall libusb from programs? and reinstall what drivers? the one that are in infinity web site?

JayDi · 12-19-2015, 16:46

Yes.
If you still need LibUSB - then remove by hands and re-install drivers.

rodny19 · 12-19-2015, 16:49

what means remove by hands?

JayDi · 12-19-2015, 17:48

Use a your prefered hand ( righ or left ) , take in it mouse.
Go to device manager. Remove badly installed devices with their driver files.
Make Scan in device manager. Install new one drivers forcedly in device properties.

That called - by hands.

rodny19 · 12-19-2015, 21:48

thanks and what are the new drivers I must install?

JayDi · 12-20-2015, 05:30

CareUSb Connectivity or WinbUSB Connectivity. It will be on "WinUSB" tree in new device driver class selection.

rodny19 · 12-20-2015, 22:52

thanks for your help now works

12-18-2015, 20:24	#1 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	Problems to detect Lumia phones in Windows 7 64b I have installed last best software I install also the drivers from support and when I connect a lumia windows see it, but the best software didnt do anything. Any Idea?

12-19-2015, 08:33	#2 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	Select correct tab in software first?

12-19-2015, 14:20	#3 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	I select the windows phone tab.

12-19-2015, 14:22	#4 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	Check in device manager about correct driver - should be CareConnectivity or WinUSB Connectivity. If NULL - then reinstall drivers.

12-19-2015, 14:27	#5 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	it says libusb-win32 device down Lumia(Normal Mode) where is the drivers I must reinstall?

12-19-2015, 14:32	#6 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	It wrong. Remove LibUSB filter. Then reinstall drivers manually.

12-19-2015, 15:18	#7 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	when you said remove libusb filter you mean unistall libusb from programs? and reinstall what drivers? the one that are in infinity web site?

12-19-2015, 16:46	#8 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	Yes. If you still need LibUSB - then remove by hands and re-install drivers.

12-19-2015, 16:49	#9 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	what means remove by hands?

12-19-2015, 17:48	#10 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	Use a your prefered hand ( righ or left ) , take in it mouse. Go to device manager. Remove badly installed devices with their driver files. Make Scan in device manager. Install new one drivers forcedly in device properties. That called - by hands.

12-19-2015, 21:48	#11 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	thanks and what are the new drivers I must install?

12-20-2015, 05:30	#12 (permalink)
JayDi No Life Poster Join Date: Mar 2007 Location: Where you live Posts: 18,542 Member: 462970 Status: Offline Thanks Meter: 20,352	CareUSb Connectivity or WinbUSB Connectivity. It will be on "WinUSB" tree in new device driver class selection.

12-20-2015, 22:52	#13 (permalink)
rodny19 Freak Poster Join Date: Sep 2010 Posts: 238 Member: 1392507 Status: Offline Thanks Meter: 38	thanks for your help now works