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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 08-11-2019, 14:20   #1 (permalink)
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Join Date: Mar 2005
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Age: 40
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Process faled: Server reported error: 62 EXTERNAL_ORDER


OP : Activate SVC

Device : P2A ( PL21 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected

Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
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Old 08-20-2019, 08:56   #2 (permalink)
Insane Poster
 
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same to me
Process faled: Server reported error: 62 EXTERNAL_ORDER
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Old 08-20-2019, 10:42   #3 (permalink)
Product Supporter
 
Join Date: Jun 2010
Location: Infinity Team support
Posts: 408
Member: 1330296
Status: Offline
Thanks Meter: 1,073
Quote:
Originally Posted by usman0000 View Post
OP : Activate SVC

Device : P2A ( PL21 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Process...
Process faled: Server reported error: 62 EXTERNAL_ORDER
Disconnected
Server reported error!
Disconnected

Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
Currently this service is server based and system is in offline mode.
As soon an service will be back it will be a special announce.
  Reply With Quote
Old 08-20-2019, 10:42   #4 (permalink)
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Join Date: Jun 2010
Location: Infinity Team support
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Member: 1330296
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Quote:
Originally Posted by Robin Telecom View Post
same to me
Process faled: Server reported error: 62 EXTERNAL_ORDER
Currently this service is server based and system is in offline mode.
As soon an service will be back it will be a special announce.
  Reply With Quote
Old 08-21-2019, 12:04   #5 (permalink)
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Any info about this? I have 2 pieces with same error.
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Old 08-21-2019, 15:36   #6 (permalink)
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Join Date: Jun 2009
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Quote:
Originally Posted by DJ Morgan View Post
Any info about this? I have 2 pieces with same error.
Service should be back in nearest days
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