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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 10-13-2015, 15:50   #1 (permalink)
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Server reported error:[0010]


i try to update my best dongle to use Chinese Miracle-2 (Test Version) free Activation but when i update dongle with dongle manager i have this error Server reported error:[0010].Now dongle manager cant read sn of my dongle please some help
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Old 10-13-2015, 16:18   #2 (permalink)
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http://forum.gsmhosting.com/vbb/11327932-post2.html
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Old 10-13-2015, 17:18   #3 (permalink)
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i update driver but problem still same

---------- Process started: 10/13/2015 4:37:42 PM ----------
DongleManager [Infinity-Box] v1.58 [10/13/2015 4:37:42 PM]
PC HWID: ********************************
Card-Reader: FT SCR2000 0
HWID: **************
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
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Old 10-13-2015, 17:35   #4 (permalink)
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here is log from updating procces when dongle stop working

Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 (319/9833)
Error upgrading applets:
Card returned error - 0000 (319/9833)
Disconnected
Box/Dongle type selected: [BEST]
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Old 10-13-2015, 18:03   #5 (permalink)
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Quote:
Originally Posted by trenac View Post
here is log from updating procces when dongle stop working

Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Last APDU: 133 sec
Card returned error - 0000 (319/9833)
Error upgrading applets:
Card returned error - 0000 (319/9833)
Disconnected
Box/Dongle type selected: [BEST]
What is your box S/N ?
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Old 10-13-2015, 18:38   #6 (permalink)
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here is my S/N: E6D5A062
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Old 10-13-2015, 18:48   #7 (permalink)
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Your Box is blocked now for some time due to you have made several requests to different support departments.
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Old 10-13-2015, 18:52   #8 (permalink)
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you will be unblock my dongle?
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Old 10-13-2015, 18:52   #9 (permalink)
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how mutch time i must to wait?
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Old 10-13-2015, 19:09   #10 (permalink)
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Quote:
Originally Posted by trenac View Post
how mutch time i must to wait?
I do not know.
Your transaction have been locked by other support department. I can not access to information about your dongle now.
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Old 10-13-2015, 20:46   #11 (permalink)
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Ok do i wait for answer from you or what i must to do to solve this problem
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Old 10-14-2015, 18:35   #12 (permalink)
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no any news about my blocked dongle?I need my dongle to work i have many nokia 220 for flashing
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Old 10-14-2015, 18:47   #13 (permalink)
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Hello,

I must contact to other supporter to check your account status now.
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Old 10-14-2015, 18:49   #14 (permalink)
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Hm...
It loos like you have made several requests again.
Now yyou must wait again.

Why you can not understand that ONLY ONE supporter can manage your account at the same time.
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Old 10-14-2015, 19:17   #15 (permalink)
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today im not doing nothing with dongle sir i waiting answer from you what to do
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