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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 12-12-2010, 20:23   #1 (permalink)
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Smart-card problems ? Read this...


To all people who has any problems with [BEST] smart-cards (such as "error 6985" etc.).

1. DO NOT send many e-mails to different e-mail addresses and DO NOT many posts in different threads !
2. Use only one e-mail address: [email protected]
3. Send an e-mail that contain:
3.1. Subject: BEST smart-card problem
3.2. Include in your mail full information about your box S/N and other data that you will see during S/N reading. Read S/N with help of Infinity-Box DongleManager: Infinity-Box - Support
3.3. Include in your mail problem description
3.4. Try to remember that you have tried to do BEFORE your box stop to work, it is really important !
3.5. E-mail messages without good explanation will be declined and boxes will not be repaired !

Your box future is in your own hands (3.1. + 3.2. + 3.3. + 3.4. + 3.5.) !

Small hints to save your dongle:
1. do not use any kind of usb-sharing software
2. do not use any kind of sniffers
3. use dongle just for work, not for fun

Last edited by YellowBoss; 12-13-2010 at 09:34.
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Old 01-04-2011, 13:17   #2 (permalink)
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when i insert the dongle nd show new hardware found but cant found
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Old 01-04-2011, 13:17   #3 (permalink)
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when i insert the dongle nd show new hardware found but cant found . pls urgent
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Old 01-04-2011, 13:22   #4 (permalink)
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Quote:
Originally Posted by mshar_83 View Post
when i insert the dongle nd show new hardware found but cant found . pls urgent
Hello
Not understand problem

But if u have problem with Driver plzz install this driver http://www.infinity-box.com/download...dReader_XP.rar

Br
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Old 01-04-2011, 13:44   #5 (permalink)
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Small hints to save your dongle:
1. do not use any kind of usb-sharing software
2. do not use any kind of sniffers
3. use dongle just for work, not for fun
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Old 01-04-2011, 14:02   #6 (permalink)
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your driver problem............... check it............
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Old 03-05-2011, 10:23   #7 (permalink)
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Subject: BEST smart-card problem

card found: S/N 08BE:0118

3.1. Subject: BEST smart-card problem

3.2. card found: S/N 08BE:0118

3.3. problem:

3.4. i've just used/register another username and email=then error occurs.

pls need help to solve this...
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Old 03-05-2011, 10:28   #8 (permalink)
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Hello

Whats u read in Post i say read carefully Read again now

Quote:
1. DO NOT send many e-mails to different e-mail addresses and DO NOT many posts in different threads !
2. Use only one e-mail address: [email protected]
3. Send an e-mail that contain:
3.1. Subject: BEST smart-card problem
3.2. Include in your mail full information about your box S/N and other data that you will see during S/N reading. Read S/N with help of Infinity-Box DongleManager: Infinity-Box - Support
3.3. Include in your mail problem description
3.4. Try to remember that you have tried to do BEFORE your box stop to work, it is really important !
3.5. E-mail messages without good explanation will be declined and boxes will not be repaired !
No need post here , email on Given Address By Yellowbos

Br
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Old 03-05-2011, 10:42   #9 (permalink)
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Talking

Quote:
Originally Posted by mohsin-* View Post
Hello

Whats u read in Post i say read carefully Read again now



No need post here , email on Given Address By Yellowbos

Br

hehe, just wanna make sure ,team read this.....
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Old 03-05-2011, 11:17   #10 (permalink)
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Quote:
Originally Posted by bronce View Post
hehe, just wanna make sure ,team read this.....
Nice way to be sure that somebody read it.
I think I must block from now and in future each box/user who will make this kind of test just for fun.
What do you think about this idea ?
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Old 03-06-2011, 17:16   #11 (permalink)
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Quote:
Originally Posted by bronce View Post
Subject: BEST smart-card problem

card found: S/N 08BE:0118

3.1. Subject: BEST smart-card problem

3.2. card found: S/N 08BE:0118

3.3. problem:

3.4. i've just used/register another username and email=then error occurs.

pls need help to solve this...
U card blocked, reason - use HHD Device monitoring studio.
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Old 03-07-2011, 05:14   #12 (permalink)
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as soon as i click on flash tab software shutdown ? any idea
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Old 03-19-2011, 08:11   #13 (permalink)
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Unhappy

Quote:
Originally Posted by bronce View Post
Subject: BEST smart-card problem

card found: S/N 08BE:0118

3.1. Subject: BEST smart-card problem

3.2. card found: S/N 08BE:0118

3.3. problem:

3.4. i've just used/register another username and email=then error occurs.

pls need help to solve this...
the same as what I experienced...
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Old 03-19-2011, 08:22   #14 (permalink)
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Hello.
In case of any smart-card problem - just do instruction from 1st post.

BR
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Old 03-20-2011, 08:42   #15 (permalink)
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I've sent an email to ly one e-mail address: [email protected]. but why until now there has been no reply as well.
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