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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 09-25-2013, 10:18   #1 (permalink)
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strange problem in lumia520


hi
i use server to get unlock code for lumia520 locked org fr
phone ask pin network with 10 try, i put code but show bad code and ask puk code after 1 try, reboot phone, and is ask pin code with 10 try.
after use "clear simlock code" in best (wp8) phone accept code and unlocked and work 100%.
with read info show simlock statu: locked
and if reboot phone is ask again pin network code with 10 try and cant accept the same code only after use "clear simlock statut" in best
flashed phone with same version but same problem

any help!!
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Old 09-25-2013, 10:22   #2 (permalink)
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Hello.
If phone after unlock code say in log - locked - it is Ok, because phone give only lock table, where is not affected unlocked/locked state.

But it is very interest, why it clear code after.

Do next - flash Latest Amber (3xxxx) and make "clear simlock code"
Make HardReset.
Enter code.
After leave phone to some time. Reboot it and check.
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Old 09-25-2013, 10:38   #3 (permalink)
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Quote:
Originally Posted by Dzirt View Post

Do next - flash Latest Amber (3xxxx)
thx for reply but what latest amber ??
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Old 09-25-2013, 10:56   #4 (permalink)
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Check in BEST navi - all inside.
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Old 09-25-2013, 11:46   #5 (permalink)
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flashed with last version downloaded with best navi and clear simlock code+ hard reset+enter code ( code accepted) but after reboot ask pin network code and dont accept the same code.
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Old 09-25-2013, 11:57   #6 (permalink)
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Try fill counter, it will ask anything after?
Counter will be reseted after Clear SimUnlock code +Reboot.
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Old 09-26-2013, 08:53   #7 (permalink)
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i can't fill counter :
after (1 try with good code show puk code, and sim error after 1 try with any n° in puk code ) & ( 1 try with any code show pin incorrect and ask again with 9 try and show sim erro if try again )
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Old 09-26-2013, 09:20   #8 (permalink)
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Let me see on "Read Info log" in Test mode.
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Old 09-26-2013, 09:29   #9 (permalink)
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log in test and normal mode:
Code:
Connect phone on selected interface...

Phone found!
WP8x Nokia Phone detected
Read info... Ok

 === Main info === 
NCSD Version : 1.25
Sw Version   : 1030.6409.1314.1004
IMEI         : xxx
ProductCode  : 059S102
ProductSN    : CPN833401
Module Code  : 0205435
 === HW info === 
Public ID    : 04C8361F2D073DD95B3C8A376A1F7ED0D6FB525C
HW Version   : 1501
BT Addr.     : F4F5A522A87B
Wlan Mac     : F4F5A5235BA2
Battery Level : 55 %
 === Branding and security info === 
Operator     : 000-FR
SimLock      : Locked!
SimLock      : 2080100000000
Country      : France
Operator     : Orange F
Branding     : RM-914_eu_france_378
Sec. Mode    : Restricted
Done!

Set Phone to Test mode
Done

Connect phone on selected interface...

Phone found!
WP8x Nokia Phone detected
Read info... Ok

Phone disconected!

Connect phone on selected interface...

Phone found!
WP8x Nokia Phone detected
Read info... Ok

 === Main info === 
SecLabel Version : Security LabelSW 5.9.0.46153
Sw Version   : RM914 1030.6409.9200.10211 199970 2013/04/05 //collins_engine_8227/PRx_L1 \r\n
IMEI         : xxxx
ProductCode  : 059S102
ProductSN    : CPN833401
Module Code  : 0205435
 === HW info === 
Public ID    : 04C8361F2D073DD95B3C8A376A1F7ED0D6FB525C
BT Addr.     : F4F5A522A87B
Wlan Mac     : F4F5A5235BA2
 === Branding and security info === 
Sec. Mode    : Restricted

Conf key     : 8000000000000000
Provider key : 2080100000000000
Country      : France
Operator     : Orange F
Counters     : Key 0  [3] , Fbus 0  [10]
Blocks       : 1

LOCK STATUS :
=============================
BLK : 1
 Lock1:Close
=============================
LOCKS :  Closed
=============================

Making RPL backup...
NPC : Read Ok , [520]
IMEI : xxxxxx
CCC : Read Ok , [352]
HWC : Read Ok , [212]
RDC : Certificate not available

NPC Certificate saved...
CCC Certificate saved...
HWC Certificate saved...

RPL saved : c:\InfinityBox\BEST\Backup\Cert\xxxxx_CRT_2nd.rpl

Done!
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Old 09-26-2013, 09:34   #10 (permalink)
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Flash it with any "Unbranded" firmware (Generic SWAP Global or same, or like CV version)
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Old 09-26-2013, 09:46   #11 (permalink)
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alreday flashed with:
059S2Q5 rm-914 VAR EU FR CV ver 1030.6409.1314.1004
i can't downgroad version !! no
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Old 09-26-2013, 09:54   #12 (permalink)
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For why downgrade? Flash Amber (3xxx. version) some of Generic swap. They must work
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Old 09-26-2013, 12:10   #13 (permalink)
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flashed with 3xxx and same think !!!
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Old 09-26-2013, 12:27   #14 (permalink)
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Strange. I not have any locked phone to check where can be problem, but I will try check for something. In near few days will be some more info.
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Old 10-03-2013, 10:01   #15 (permalink)
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any new for this problem ?!!
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