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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 03-20-2016, 20:33   #1 (permalink)
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windows8/10 phones read info problem


Deat Supporter
I have problem when I try to read phobe info Wondows8/10 Lumia phones/microsoft
software ( phone detected but the program of infinity best hang and freeze )
drivers are ok coz by another tool O can reaf phone info (ATF)
I try uninstall also doffrient computer.
my laptop has windows7 32bit
BR


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Old 03-20-2016, 20:43   #2 (permalink)
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Hello.
Update USB drivers to latest one.
They are on support area. Reboot PC. Then try again.
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Old 03-20-2016, 20:46   #3 (permalink)
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I did try diff nokia drivers and Zune installed!!!
I could read phone by other tool on same computer
thnx
but i will try uninstall and install drivers again and report it here


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Old 03-22-2016, 18:32   #4 (permalink)
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Quote:
Originally Posted by JayDi View Post
Hello.
Update USB drivers to latest one.
They are on support area. Reboot PC. Then try again.


still same problem,after uninstall nokia drivers and reinstall last one and pc restart#
same problem. ??????
supporter team viewer?
please im me ( skype ) iraqana
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Old 03-24-2016, 23:27   #5 (permalink)
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solved !!!!
drivers downloaded from infinity support !!!
it was deivers problem.
thanx


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