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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Medusa

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Old 11-23-2011, 15:35   #1 (permalink)
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Box Not Connected USD device not recognized

Everything was perfect, but now i have this problem in all my computers and it is not a drivers problem even i tryed in a new reinstalled windows and i still have 40 X8 left to do. Please help Medusa Team!!
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Old 11-23-2011, 16:27   #2 (permalink)
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Hello.
Please contact to your re-seller to exchange the box.
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Old 11-23-2011, 17:26   #3 (permalink)
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Canīt i reprogram the box, isnt a eeprom problem? because the exchange of the box is going to take me a long time. Thanks
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Old 01-10-2012, 23:14   #4 (permalink)
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I have the same problem...
Any news about this error?
Or the last chance is the exchanging?
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Old 01-11-2012, 07:54   #5 (permalink)
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Hello.
Currently only one solution - exchange the box in your re-seller.
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Old 01-11-2012, 18:28   #6 (permalink)
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I have the same problem

hello
I comment that I have the same problem with my box jellyfish has not even a month of buying it
so I ask you to help me with a solution
waiting for your answer
Best Regards
G @ turro
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Old 01-13-2012, 18:46   #7 (permalink)
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I have the same problem after trying to update box firmware why you don't help us with a user solution because contact the reseller is very expensive for me because they want to send my damage box to replace it but to send the box to my reseller cost me 95 dollars by DHL and to receive the new one cost me another 65 dollars what do you think?
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Old 01-13-2012, 18:53   #8 (permalink)
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I updated my box with 1.3.3 and now:
USD device not recognized!!!!

This is my second box because I hade to exchange it because it had unable to halt core see:
u20i - unable to halt core .

what can I do???
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Old 01-13-2012, 19:32   #9 (permalink)
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USB device:
USB\VID_0000&PID_0000\5&31CFFC1F&0&2
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Old 01-17-2012, 21:09   #10 (permalink)
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With new update its working!

Thnx
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Old 01-17-2012, 22:57   #11 (permalink)
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It's true. my box is working again thanks medusa team, I have tried two times cos the first time didn't work for me I tried again then it works
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