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02-13-2017, 15:32 | #1 (permalink) |
Freak Poster Join Date: Sep 2015 Age: 32
Posts: 117
Member: 2460182 Status: Offline Thanks Meter: 7 | Medusa PRO unsupported smart card 1 [Solved] i'm having problem with my brand new Medusa PRO box. i can't open! no matter what i do i cant open it. the app gives error unsupported smart card 1! in my device manager: driver smart card of medusa PRO is "not found" but i install all the drivers. whats the problem? is there any other driver which i'm not aware of? please help me! Last edited by Medusa Box; 02-16-2017 at 07:39. |
The Following User Says Thank You to hell_sea For This Useful Post: |
02-13-2017, 15:40 | #2 (permalink) |
Product Supporter Join Date: Mar 2011 Location: Octopus-team
Posts: 9,358
Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,395 | Hello. Please re-install card driver manually (use driver from Medusa Pro Software installation folder), re-connect Box and run Software again. |
The Following 3 Users Say Thank You to Medusa Box For This Useful Post: |
02-14-2017, 08:17 | #3 (permalink) |
Product Supporter Join Date: Mar 2011 Location: Octopus-team
Posts: 9,358
Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,395 | Have you solved the problem? If not - we have prepared test Software version for You and uploaded it into the Support Area ("JTAG_PRO/TEST SOFTWARE" folder). Please re-connect your Box (this is necessary and important), install this (1.3.2.1) test Software version and run Software. Write here the result. Last edited by Medusa Box; 02-14-2017 at 12:05. |
02-22-2017, 13:21 | #5 (permalink) |
No Life Poster Join Date: Oct 2003 Location: Poland Age: 47
Posts: 637
Member: 42387 Status: Offline Sonork: 1573735 Thanks Meter: 407 | Win7 x64 Solution is: 1. Install Medusa Pro_1.3.2.exe 2. insert sim card into box 3. plug box to usb 4. Point drivers to smart card drivers, exactly from dir \Program Files (x86)\Medusa Pro Software\Driver\Card\ 5. If you have something different than Generic PC/SC Usb Smart Card Reader , Uninstall device with thicked remove driver files, then re-plug box and install drivers from location \Program Files (x86)\Medusa Pro Software\Driver\Card\ 6. Don't bother not installed HSJTAG driver, 7. Run Medusa Pro from Start Menu with right click on it, and choose Run as Administrator. 8. Wait, after installig drivers your software will on. just tested on clean win7 x64 machine. |
The Following 3 Users Say Thank You to cykada For This Useful Post: |
09-23-2019, 09:12 | #9 (permalink) |
Product Supporter Join Date: Mar 2011 Location: Octopus-team
Posts: 9,358
Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,395 | That test Software version isn't available anymore. If You have any issue with card, then do next: 2. insert sim card into box 3. plug box to usb 4. Point drivers to smart card drivers, exactly from dir \Program Files (x86)\Medusa Pro Software\Driver\Card\ 5. If you have something different than Generic PC/SC Usb Smart Card Reader , Uninstall device with thicked remove driver files, then re-plug box and install drivers from location \Program Files (x86)\Medusa Pro Software\Driver\Card\ 6. Don't bother not installed HSJTAG driver, 7. Run Medusa Pro from Start Menu with right click on it, and choose Run as Administrator. 8. Wait, after installig drivers your software will on. |
10-01-2020, 18:09 | #10 (permalink) |
Freak Poster Join Date: Feb 2011 Location: rappang - sidrap
Posts: 168
Member: 1522666 Status: Offline Thanks Meter: 103 | Welcome to Medusa Pro Software version 2.1.3. Started. Reader #0: FT SCR2000 0 Reader #1: FT SCR2000 1 Reader #2: Generic EMV Smartcard Reader 0 Loading firmware. Please wait... Done. Selected eMMC interface. Your current activation is not fully compatible with present hardware and requires an upgrade. Some features may be disabled or slower than expected. Use Card Update Tool to activate your upgrade string. Socket detected! |
11-25-2021, 03:36 | #12 (permalink) |
Junior Member Join Date: Dec 2020 Location: bafoussam Age: 25
Posts: 5
Member: 2974300 Status: Offline Thanks Meter: 0 | signaler un problème :confus:bonjour s'il vous plaît j'ai des problèmes avec octoplus pro software je ne parviens pas à y accéder voilà le message d'erreur --------------------------- Octoplus Pro --------------------------- Smart-Card : unsuported card #0: 80100009 #1: 80100009 #2: 00000000 --------------------------- OK --------------------------- |
02-22-2022, 20:12 | #14 (permalink) |
Junior Member Join Date: Jan 2017
Posts: 5
Member: 2667939 Status: Offline Thanks Meter: 0 | hello I need help I have a medusa pro that I bought a long time ago I have never used it and when I start it I get a smart card unsupported smart card 1 #0; 80100009 #1 80100009 #2 80100009 #3 80100069 #4 80100069 |
02-23-2022, 09:03 | #15 (permalink) | |
Product Supporter Join Date: Mar 2011 Location: Octopus-team
Posts: 9,358
Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,395 | Quote:
Please, remove card from box, clean all contacts, insert back into box and try to update card again. If problem still remain, remove card from box, insert into another card reader, dongle and try to update card. | |
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