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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Medusa


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Old 11-08-2011, 06:54   #1 (permalink)
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problem with my medusa box new


problem with my medusa box new

open software error "card not found"

update card no solved my problem

Searching for server...
Trying connect to server medusa-server0.no-ip.biz:4000...
Server is online
Server greeting: "Card updates server v.2.1"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 0200xxxx
The card is valid card (TOP). Activations: JTAG
Selected card: 0200xxxx
Updates count: 3
Updates limit: 3
Activations:
- JTAG (ver 2.3)
Creating secure connection...
The number of updates has exceeded the maximum value!
msg_58


posible reset counter update


please solution THANKS

Resseler Ipmart
 
Old 11-08-2011, 07:50   #2 (permalink)
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Hello.
Quote:
open software error "card not found"
No need to update card more. What card driver have You installed? What software version do You use? Please also write us to PM your card (box) S/N.
 
Old 11-08-2011, 09:36   #3 (permalink)
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send my serial number PM

Thanks
 
Old 11-08-2011, 14:05   #4 (permalink)
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Quote:
Originally Posted by antoniogonzalez View Post
problem with my medusa box new

open software error "card not found"

update card no solved my problem

Searching for server...
Trying connect to server medusa-server0.no-ip.biz:4000...
Server is online
Server greeting: "Card updates server v.2.1"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 0200xxxx
The card is valid card (TOP). Activations: JTAG
Selected card: 0200xxxx
Updates count: 3
Updates limit: 3
Activations:
- JTAG (ver 2.3)
Creating secure connection...
The number of updates has exceeded the maximum value!
msg_58


posible reset counter update


please solution THANKS

Resseler Ipmart
Same Problem.... help please
 
Old 11-08-2011, 14:23   #5 (permalink)
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Please make photo of your Medusa Dongle and send us to PM together with card's S/N.
 
The Following User Says Thank You to Medusa Box For This Useful Post:
Old 11-08-2011, 16:45   #6 (permalink)
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Quote:
Originally Posted by Medusa Box View Post
Please make photo of your Medusa Dongle and send us to PM together with card's S/N.
SOLVED
thank you very much, good support.
 
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