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Go Back   GSM-Forum > Product Support Sections > Special Solutions / Services / WebShop > GPGIndustries Support section > HxCDongle

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Old 12-24-2011, 05:58   #31 (permalink)
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Faisal_Computer, where are you? I wait for details for westrn union.
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Faisal_Computer, yesterday you said remind you!!!
Yes ........ i remember
After Xmass we will send you Don't worry Friend
Br
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Old 12-24-2011, 11:13   #32 (permalink)
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Fasal Computer i am from Bosnia and Hercegovina.i hawe one old HxcDongle (6. month)old- black one GPG Industries SN: 430C0874 my new hxc cable not working, i think is not fair why i must pay to repleace Card, you should exchange dongle for free,because yours made cable not compatible with my dongle. thanks

best regards from Bosnia.
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Old 12-25-2011, 16:02   #33 (permalink)
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Originally Posted by minkoi View Post
Fasal Computer i am from Bosnia and Hercegovina.i hawe one old HxcDongle (6. month)old- black one GPG Industries SN: 430C0874 my new hxc cable not working, i think is not fair why i must pay to repleace Card, you should exchange dongle for free,because yours made cable not compatible with my dongle. thanks

best regards from Bosnia.
My Dear Friend......
We made two type of cables one for old and one for new
anyway....
we are not taking 100% even we are not taking 50% we just asking for minor even you can get back in one unlocking..... its just 10 Usd........
i hope you understand
Br
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Old 12-25-2011, 16:04   #34 (permalink)
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for more you can contact me online
Br
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Old 12-25-2011, 17:20   #35 (permalink)
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give me a link to buy old cable
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Old 12-26-2011, 04:47   #36 (permalink)
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@ Faisal Computer

...am just requesting if u could pls. post here the pics we are discussing indicating the "Proper Matching" of DONGLE + CABLE . . . . in order to avoid confusion with other user/s and make necessary adjustment with the device, IF EVER
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Old 12-28-2011, 12:12   #37 (permalink)
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now all hxc pro cables are new...... we know how much dongle we sold old..... and we make for them. that can be available from your resellers on request
Br
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Old 12-30-2011, 14:22   #38 (permalink)
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Bro, Faisal_Computer, Assalamu aleykum, you said:
for Russia hxc replacment cards,
blocked in local customs, it's wil return.
DHL said receiver name must be company name.
What do you meen? Who blocked cards, HXC blocked, or DHL? And what I must to do to receive this card?
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Old 12-30-2011, 19:23   #39 (permalink)
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i did not receive your 2nd email ......
for 1st please talk to me online
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i received 2 cards as requested just tested one many thanks ad happy new year bro, has been a pleasure to met u.
for remaining $$ be kind if u have any charity assosiation / organization make a donation for me with rest. i'd like to do this for charity associations in ur country.
we update on sonork
wbr kaligola
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Old 12-31-2011, 05:03   #40 (permalink)
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i received 2 cards as requested just tested one many thanks ad happy new year bro, has been a pleasure to met u.
for remaining $$ be kind if u have any charity assosiation / organization make a donation for me with rest. i'd like to do this for charity associations in ur country.
we update on sonork
wbr kaligola
kindly remind me on Tuesday on sonork
Br
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Old 12-31-2011, 06:00   #41 (permalink)
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Faisai, whats heppened, I will reicive my card or not, and its will work?
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Old 12-31-2011, 12:56   #42 (permalink)
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already talked with you
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Old 01-04-2012, 01:00   #43 (permalink)
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Originally Posted by Faisal_Computer View Post
My Dear Friend......
We made two type of cables one for old and one for new
anyway....
we are not taking 100% even we are not taking 50% we just asking for minor even you can get back in one unlocking..... its just 10 Usd........
i hope you understand
Br
Faisal_Computer

Faisal, you keep saying it's only $10 and yes you are correct, $10 is not much money but we are talking about principle here my friend not about money. What is right is right and what is wrong is wrong.

All users should have should have been properly informed about which cables to buy according to what dongles they had and that was not done correctly.

I think team should be a man or their word and do the right thing and offer either refund or correct cable or dongle for free of charge including shipping.

This whole dongle and cable issue has been one huge fiasco to begin with. You have to admit guys that these cables that came out afterwards were not planned out properly. They are poorly designed and do not last and not too mention are obsolete already a we need to purchase news one in order to use the new flex cable.

Do the right thing and make things right between you and your customers and they will stay loyal. It likely won't happen because it will cost the team too much money.
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Old 01-06-2012, 06:56   #44 (permalink)
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you said gpg made cables for all old dongles so give me a place to order old cable for my old dongle
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Old 01-06-2012, 14:39   #45 (permalink)
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you said gpg made cables for all old dongles so give me a place to order old cable for my old dongle
do order from gsmsp.com and do comments there that i have old dongle and need old cable
Br
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