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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 01-16-2020, 09:52   #1 (permalink)
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A507fn KnoxGuard Unlock Failed [Answered]


A507fn KnoxGuard Unlock Failed need help



Welcome to Octoplus Box Samsung software version 2.8.6.3
-----------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM14
Selected model: SM-A507FN
Operation: KnoxGuard Unlock
Detected phone model: SM-A507FN
Firmware compiled date: Thu Dec 19 20:20:47 KST 2019
PDA version: A507FNXXU2ASL8
CSC version: A507FNODM2ASL2
SW version: A507FNXXU2ASL2
Build number: QB14552962
Phone SN: RZ8MA0TAT4E
Android version: 9 (PPR1.180610.011)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON337
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
SIM 2 status: loaded
Codename: a50sxx
Initializing...OK
Device firmware is currently not supported
Operation was failed!
Performed by 2.8.6.3 Software version.
 
Old 01-16-2020, 10:17   #2 (permalink)
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Hello.

As You can see from the Software log: Device firmware is currently not supported
 
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Old 01-16-2020, 13:38   #3 (permalink)
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So how can i downgrade ........


which version suppoted octopus samsung


my dear team your support is down nowdays


other box working perfect .
 
Old 01-16-2020, 13:46   #4 (permalink)
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Any firmware with security version, below 2019. How about to use forum search button first? The Support works as usual nothing changed
 
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