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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 03-21-2016, 15:44   #1 (permalink)
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Bug in latest version 2.2.2 read codes not work j100h


Hi like in topic I try read codes from J100h with last octopus box sw and not working I got this error in windows 10 32bit:

Quote:
INFO : 21.03.2016 15:36:53 > Platform: Samsung Android
INFO : 21.03.2016 15:36:53 > Selected port: COM5
INFO : 21.03.2016 15:36:53 > Selected model: SM-J100H
ERROR : 21.03.2016 15:36:53 > Proper android device not found. Make shure that "USB debug" option on the device is turned on.
ERROR : 21.03.2016 15:36:53 > Read codes failed
INFO : 21.03.2016 15:36:53 > Performed by 2.2.2 software version
INFO : 21.03.2016 15:40:28 > -----------------------------------------------------------------------------------
INFO : 21.03.2016 15:40:29 > Platform: Samsung Android
INFO : 21.03.2016 15:40:29 > Selected port: COM5
INFO : 21.03.2016 15:40:29 > Selected model: SM-J100H
ERROR : 21.03.2016 15:40:30 > Can't kill external ADB references. Please, close all programs that use ADB server.
WARN : 21.03.2016 15:40:31 > Please, press "OK" button on the phone to allow USB debugging..
WARN : 21.03.2016 15:40:33 > Please, press "OK" button on the phone to allow USB debugging..
INFO : 21.03.2016 15:40:35 > Detected phone model: SM-J100H
INFO : 21.03.2016 15:40:35 > Firmware compiled date: Tue Sep 8 18:13:10 KST 2015
INFO : 21.03.2016 15:40:36 > PDA version: J100HXCU0AOI1
INFO : 21.03.2016 15:40:36 > CSC version: J100H3IE0AOI1
INFO : 21.03.2016 15:40:37 > SW version: J100HXCU0AOI1
INFO : 21.03.2016 15:40:38 > Phone IMEI: 357539064833615
INFO : 21.03.2016 15:40:39 > Phone SN: R21G80XWNET
INFO : 21.03.2016 15:40:39 > Android version: 4.4.4 (KTU84P)
INFO : 21.03.2016 15:40:39 > Connecting to phone's modem port, please wait...
INFO : 21.03.2016 15:40:46 > Found phone on COM15
INFO : 21.03.2016 15:40:46 > Reading phone unlock codes. It can take some time, please wait...
ERROR : 21.03.2016 15:40:57 > Access violation at address 004035EB in module 'OctoplusSamsung.exe'. Read of address 00000000
ERROR : 21.03.2016 15:41:07 > Invalid pointer operation
ERROR : 21.03.2016 15:41:17 > Invalid pointer operation
ERROR : 21.03.2016 15:41:27 > Invalid pointer operation
ERROR : 21.03.2016 15:41:35 > Can't find code!
INFO : 21.03.2016 15:41:35 > Work time: 0:00:46
INFO : 21.03.2016 15:41:35 > Performed by 2.2.2 software version
ERROR : 21.03.2016 15:41:37 > Invalid pointer operation
ERROR : 21.03.2016 15:41:47 > Invalid pointer operation
ERROR : 21.03.2016 15:41:57 > Invalid pointer operation
Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\21-03-2016_15-36-28.log" closed (21.03.2016 15:42:03).

Pleasse fix this in next version, thanks, bye
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Old 03-21-2016, 15:54   #2 (permalink)
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Hello.

Please upload *.log and *.logx files of performed operations to any file-sharing service and post here download link.
*.log and *.logx files can be found in "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder.
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Old 03-21-2016, 16:03   #3 (permalink)
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OK here is a log that you want from me:

https://mega.nz/#!RxsyXbIJ!8i3UMFnXY...EdgbtOq-yakZW8
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