GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

Reply
 
LinkBack Thread Tools Display Modes
Old 05-23-2020, 00:25   #1 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Cannot unlcok n960u u3 at&t [Answered]


I am trying to unlock this phone and its shows the following:

build number is N960USQS3CSJ1


Platform: Samsung Android
Selected port: COM21
Selected model: SM-N960U
Mode: Normal
Phone model: SM-N960U
Firmware compiled date: Sep 19 2019
Firmware compiled time: 07:00:00
Firmware released date: Oct 22 2019
Firmware released time: 10:13:07
Phone IMEI: 359488-09-171900-9
SW version: MPSS.AT.4.0.c2.1-00517-SDM845_GEN_PACK-1
Unlock for SM-N960U phone in normal mode canít be done
Performed by 2.9.4.5 Software version.
  Reply With Quote
Old 05-23-2020, 09:05   #2 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Hello.

Did You try to perform Unlock operation? Please, post here full Software log of Unlock operation
  Reply With Quote
Old 05-23-2020, 09:15   #3 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Hello.

Did You try to perform Unlock operation? Please, post here full Software log of Unlock operation
The log I posted is for unlock operation, and its a full log
  Reply With Quote
Old 05-23-2020, 09:16   #4 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
It seems The octoplus software is not connecting to my phone via adb when I press on unlock
  Reply With Quote
Old 05-23-2020, 09:50   #5 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Looks like yeah, please open Device manager with connected phone to PC, after make screenshot and post here
  Reply With Quote
Old 05-23-2020, 09:58   #6 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Looks like yeah, please open Device manager with connected phone to PC, after make screenshot and post here
check attachment showing a screenshot in device manager, I dialed *#0808# and selected dm+modem+adb
Attached Images
File Type: png ocotplus.png (64.6 KB, 8 views)
  Reply With Quote
Old 05-23-2020, 10:04   #7 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Please, close all other Softwares which can use or affect on ADB devices, after repeat operation again, plesae make sure that USB debugging is ON
  Reply With Quote
Old 05-23-2020, 10:35   #8 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Please, close all other Softwares which can use or affect on ADB devices, after repeat operation again, plesae make sure that USB debugging is ON
I closed everything. I even tried on another computer which does not have anything else installed
  Reply With Quote
Old 05-23-2020, 11:26   #9 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Please, go to Android /EFS manager tab and do Read info operation, after post here full Software log
  Reply With Quote
Old 05-23-2020, 12:05   #10 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Please, go to Android /EFS manager tab and do Read info operation, after post here full Software log
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM5
Selected model: SM-N960U
Operation: Read info
Reading info, please wait...
Detected phone model: SM-N960U
Firmware compiled date: Tue Oct 22 20:16:44 KST 2019
PDA version: N960USQS3CSJ1
CSC version: N960UOYN3CSJ1
SW version: N960USQS3CSJ1
Build number: 14171992
Phone SN: R38KB09PN6K
Android version: 9 (PPR1.180610.011)
Sales code: ATT
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: crownqltesq
Performed by 2.9.4.5 Software version.
  Reply With Quote
Old 05-23-2020, 12:16   #11 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:

Quote:
Take out (remove from the phone) SIM and SD cards.
Power the phone On.
Connect powered-on phone to PC via USB cable.
Keep phone"s LCD On and unlocked during the procedure (touch LCD is needed to keep it ON during the Unlock process), this is important!
Click "ATT Factory Unlock" button.
Follow software instructions (prompts).
  Reply With Quote
Old 05-23-2020, 12:21   #12 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:
I already tried all these things more than 10 times, let me send you a video
  Reply With Quote
Old 05-23-2020, 13:05   #13 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
Quote:
Originally Posted by Octopus box View Post
Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:
check video link in your private inbox
  Reply With Quote
Old 05-23-2020, 13:07   #14 (permalink)
No Life Poster
 
kachman's Avatar
 
Join Date: May 2006
Location: zambia
Age: 31
Posts: 1,490
Member: 272581
Status: Offline
Thanks Meter: 108
seem i am not able to send youtube links. I have sent the link to your skype
  Reply With Quote
Old 05-25-2020, 08:07   #15 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Posts: 91,046
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 25,096
Looks like the problem was in 2.9.4.5 test software version, thx for your feedaback, we'll check where can be the problem
  Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 11:31.



Powered by Searchlight © 2020 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2017 -
Page generated in 0.16127 seconds with 8 queries

SEO by vBSEO