Cannot unlcok n960u u3 at&t [Answered] - GSM-Forum

kachman · 05-23-2020, 00:25

I am trying to unlock this phone and its shows the following:

build number is N960USQS3CSJ1

Platform: Samsung Android
Selected port: COM21
Selected model: SM-N960U
Mode: Normal
Phone model: SM-N960U
Firmware compiled date: Sep 19 2019
Firmware compiled time: 07:00:00
Firmware released date: Oct 22 2019
Firmware released time: 10:13:07
Phone IMEI: 359488-09-171900-9
SW version: MPSS.AT.4.0.c2.1-00517-SDM845_GEN_PACK-1
Unlock for SM-N960U phone in normal mode can’t be done
Performed by 2.9.4.5 Software version.

Octopus box · 05-23-2020, 09:05

Hello.

Did You try to perform Unlock operation? Please, post here full Software log of Unlock operation

kachman · 05-23-2020, 09:15

Quote:

Originally Posted by Octopus box

Hello.

Did You try to perform Unlock operation? Please, post here full Software log of Unlock operation

The log I posted is for unlock operation, and its a full log

kachman · 05-23-2020, 09:16

It seems The octoplus software is not connecting to my phone via adb when I press on unlock

Octopus box · 05-23-2020, 09:50

Looks like yeah, please open Device manager with connected phone to PC, after make screenshot and post here

kachman · 05-23-2020, 09:58

Quote:

Originally Posted by Octopus box

Looks like yeah, please open Device manager with connected phone to PC, after make screenshot and post here

check attachment showing a screenshot in device manager, I dialed *#0808# and selected dm+modem+adb

Octopus box · 05-23-2020, 10:04

Please, close all other Softwares which can use or affect on ADB devices, after repeat operation again, plesae make sure that USB debugging is ON

kachman · 05-23-2020, 10:35

Quote:

Originally Posted by Octopus box

Please, close all other Softwares which can use or affect on ADB devices, after repeat operation again, plesae make sure that USB debugging is ON

I closed everything. I even tried on another computer which does not have anything else installed

Octopus box · 05-23-2020, 11:26

Please, go to Android /EFS manager tab and do Read info operation, after post here full Software log

kachman · 05-23-2020, 12:05

Quote:

Originally Posted by Octopus box

Please, go to Android /EFS manager tab and do Read info operation, after post here full Software log

-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM5
Selected model: SM-N960U
Operation: Read info
Reading info, please wait...
Detected phone model: SM-N960U
Firmware compiled date: Tue Oct 22 20:16:44 KST 2019
PDA version: N960USQS3CSJ1
CSC version: N960UOYN3CSJ1
SW version: N960USQS3CSJ1
Build number: 14171992
Phone SN: R38KB09PN6K
Android version: 9 (PPR1.180610.011)
Sales code: ATT
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-11-01
Warranty Void: 0
SIM 1 status: absent
Codename: crownqltesq
Performed by 2.9.4.5 Software version.

Octopus box · 05-23-2020, 12:16

Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:

Quote:

Take out (remove from the phone) SIM and SD cards.
Power the phone On.
Connect powered-on phone to PC via USB cable.
Keep phone"s LCD On and unlocked during the procedure (touch LCD is needed to keep it ON during the Unlock process), this is important!
Click "ATT Factory Unlock" button.
Follow software instructions (prompts).

kachman · 05-23-2020, 12:21

Quote:

Originally Posted by Octopus box

Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:

I already tried all these things more than 10 times, let me send you a video

kachman · 05-23-2020, 13:05

Quote:

Originally Posted by Octopus box

Well ADB works fine for your device, as You can see Software read out information from your device via ADB.

Please, repeat Unlock ATT operation according to Software manual:

check video link in your private inbox

kachman · 05-23-2020, 13:07

seem i am not able to send youtube links. I have sent the link to your skype

Octopus box · 05-25-2020, 08:07

Looks like the problem was in 2.9.4.5 test software version, thx for your feedaback, we'll check where can be the problem

05-23-2020, 00:25	#1 (permalink)
kachman No Life Poster Join Date: May 2006 Location: zambia Posts: 1,555 Member: 272581 Status: Offline Thanks Meter: 118	Cannot unlcok n960u u3 at&t [Answered] I am trying to unlock this phone and its shows the following: build number is N960USQS3CSJ1 Platform: Samsung Android Selected port: COM21 Selected model: SM-N960U Mode: Normal Phone model: SM-N960U Firmware compiled date: Sep 19 2019 Firmware compiled time: 07:00:00 Firmware released date: Oct 22 2019 Firmware released time: 10:13:07 Phone IMEI: 359488-09-171900-9 SW version: MPSS.AT.4.0.c2.1-00517-SDM845_GEN_PACK-1 Unlock for SM-N960U phone in normal mode can’t be done Performed by 2.9.4.5 Software version.

05-23-2020, 09:05	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Did You try to perform Unlock operation? Please, post here full Software log of Unlock operation

05-23-2020, 09:16	#4 (permalink)
kachman No Life Poster Join Date: May 2006 Location: zambia Posts: 1,555 Member: 272581 Status: Offline Thanks Meter: 118	It seems The octoplus software is not connecting to my phone via adb when I press on unlock

05-23-2020, 09:50	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Looks like yeah, please open Device manager with connected phone to PC, after make screenshot and post here

05-23-2020, 10:04	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please, close all other Softwares which can use or affect on ADB devices, after repeat operation again, plesae make sure that USB debugging is ON

05-23-2020, 11:26	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please, go to Android /EFS manager tab and do Read info operation, after post here full Software log

05-23-2020, 13:07	#14 (permalink)
kachman No Life Poster Join Date: May 2006 Location: zambia Posts: 1,555 Member: 272581 Status: Offline Thanks Meter: 118	seem i am not able to send youtube links. I have sent the link to your skype

05-25-2020, 08:07	#15 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Looks like the problem was in 2.9.4.5 test software version, thx for your feedaback, we'll check where can be the problem