Can't find diagnostic ports - GSM-Forum

jimmii1997 · 03-16-2016, 02:58

Hi guys,

can anyone offer any advice on "diagnostic ports not found"?

I've tried everything I think...

usb debugging is on...

when I connect the phone normally to the computer and press read I get the phone info and imei but when I connect it to the octopus box I get diagnostic ports not found, phone not found

any suggeswtions?

yudi_ar · 03-16-2016, 03:43

adb close first on task manager

jimmii1997 · 03-16-2016, 04:10

do u mean

enable dm+modem+adb?

harhar01 · 03-16-2016, 09:31

its a driver problem reinstall samsung drivers

Octopus box · 03-16-2016, 11:21

Hello.

What phone are You trying to process exactly?

jimmii1997 · 03-16-2016, 12:07

samsung note 4 sm-n910g

jimmii1997 · 03-16-2016, 12:40

ive downloaded sasmung usb drivers for mobile phones

Octopus box · 03-16-2016, 13:05

To connect SM-N910G phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Connect the phone directly to PC.
11. Press "Read Info" on Main tab of the Software.

Try to perform the operation on different COM ports with enabled "Manual select" option.

jimmii1997 · 03-16-2016, 14:02

i've done all of that, i can read the info when i connect the phone to the computer directly but when i cpnnect the phone to the micro usb of the octopus box to do an imei repair i get that message and the repair part is not accessible and wont let me enter or check any boxes?

Octopus box · 03-16-2016, 14:07

Phone should be connected directly to PC via micro USB cable in order to process it.

r.o0y · 03-16-2016, 17:35

you have to enable Cp login from recovery mode .
go to recovery mode scroll down to cp login enable press the power button . that's all

03-16-2016, 02:58	#1 (permalink)
jimmii1997 Junior Member Join Date: Jan 2016 Posts: 8 Member: 2515499 Status: Offline Thanks Meter: 0	Can't find diagnostic ports Hi guys, can anyone offer any advice on "diagnostic ports not found"? I've tried everything I think... usb debugging is on... when I connect the phone normally to the computer and press read I get the phone info and imei but when I connect it to the octopus box I get diagnostic ports not found, phone not found any suggeswtions?

03-16-2016, 13:05	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	To connect SM-N910G phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3. Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. 6. Go to dial window. 7. Enter "#0808#" number. 8. Select "DM+Modem+ADB". 9. Press Home button. 10. Connect the phone directly to PC. 11. Press "Read Info" on Main tab of the Software. Try to perform the operation on different COM ports with enabled "Manual select" option. Last edited by Octopus box; 03-16-2016 at 13:18.*

03-16-2016, 03:43	#2 (permalink)
yudi_ar No Life Poster Join Date: Mar 2014 Location: Indonesia Posts: 2,168 Member: 2155369 Status: Offline Thanks Meter: 706	adb close first on task manager

03-16-2016, 04:10	#3 (permalink)
jimmii1997 Junior Member Join Date: Jan 2016 Posts: 8 Member: 2515499 Status: Offline Thanks Meter: 0	do u mean enable dm+modem+adb?

03-16-2016, 09:31	#4 (permalink)
harhar01 Junior Member Join Date: Nov 2014 Posts: 33 Member: 2292442 Status: Offline Thanks Meter: 12	its a driver problem reinstall samsung drivers

03-16-2016, 11:21	#5 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. What phone are You trying to process exactly?

03-16-2016, 12:07	#6 (permalink)
jimmii1997 Junior Member Join Date: Jan 2016 Posts: 8 Member: 2515499 Status: Offline Thanks Meter: 0	samsung note 4 sm-n910g

03-16-2016, 12:40	#7 (permalink)
jimmii1997 Junior Member Join Date: Jan 2016 Posts: 8 Member: 2515499 Status: Offline Thanks Meter: 0	ive downloaded sasmung usb drivers for mobile phones

03-16-2016, 14:02	#9 (permalink)
jimmii1997 Junior Member Join Date: Jan 2016 Posts: 8 Member: 2515499 Status: Offline Thanks Meter: 0	i've done all of that, i can read the info when i connect the phone to the computer directly but when i cpnnect the phone to the micro usb of the octopus box to do an imei repair i get that message and the repair part is not accessible and wont let me enter or check any boxes?

03-16-2016, 14:07	#10 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Phone should be connected directly to PC via micro USB cable in order to process it.

03-16-2016, 17:35	#11 (permalink)
r.o0y Freak Poster Join Date: May 2014 Location: from JORD . work in usa . Posts: 278 Member: 2179929 Status: Offline Thanks Meter: 34	you have to enable Cp login from recovery mode . go to recovery mode scroll down to cp login enable press the power button . that's all